Windows 10: password not being accepted

Computer was recovered and on start up the computer will not take any of my passwords or pin numbers. The message I get is reset your password, but we do not have the resetting disc. The computer was set up at Office Depot 4 years ago and 160 miles from here.

:)

 

My windows password won't be accepted.

Hello,

We appreciate your persistent patience on this issue.

I suggest you to follow the below steps to create a new user account.

Step 1: I suggest you to boot the device to Safe mode with networking from lock screen.

Refer to: From the sign-in screen


Step 2: Once you are in Safe mode, I recommend you to add another user account.

Follow the below steps to create new user account from Safe mode:

• Press Windows + X key together on your desktop screen.
  
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter:
• net user <new user name> <password> /add" (substituting the desired username for "new user name" and the desired password for "password" example: "net user newuser 12345 /add"
  (Check for the spaces)
• Close the command prompt and restart the computer to check if you are able to see the new user account.
  

Let us know if the above recommendation is helpful.

Thank You.

 

Password not accepted in Safe mode

Hi Pedro E Cordeiro,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to internet issue started?
  
• Are you referring to PIN password or Microsoft account password?
  

I understand the inconvenience caused due to this issue, this could be due to a change in the keyboard layout. However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Change the keyboard layout.

1. In the bottom right corner of the sign in screen, select the first option to change the keyboard layout.
2. Try to change the keyboard layout from the list if you have any and type in the password.
   

Method 2: Use the On screen keyboard.

1. Restart the computer. In the sign in screen, hold down the shift key and select restart from bottom right corner of your screen.
   
2. After the pc is restarted, select Troubleshoot > Select
   Advanced options >Click on Startup settings >
   Now, click on Restart.
3. After your PC restarts, you should see number of options. Press F5 for
   Safe Mode with networking.
4. When you are in login screen, press Windows
   and U together on the keyboard
   and select the On-Screen Keyboard from the
   Ease of Access list or click on
   Ease of Access at bottom right and select
   On-Screen Keyboard from the list.
5. Now, use the cursor to type the password with On-screen keyboard.
   
6. Before clicking the login, press the eye symbol
   (I.e. Reveal Password) option in the password field, to see the password is correct.

After you login to safe mode with networking, I would suggest you to follow the steps provided in the Microsoft article on
Fix network connection issues in Windows.
Let us know the results to assist you further regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Starting in Safe Mode - Password is not accepted

My suggestion only.

If you have time, please do a Repair Install.
Repair Install Windows 10 with an In-place Upgrade