Windows 10: Password & Pin login issues

Discus and support Password & Pin login issues in Windows Hello & Lockscreen to solve the problem; Hi, My computer automatically updated today and it has switched from pin access to password. I have forgotten my password because ive used the pin... Discussion in 'Windows Hello & Lockscreen' started by ConnorMiller5, Aug 24, 2020.

  1. Password & Pin login issues


    My computer automatically updated today and it has switched from pin access to password. I have forgotten my password because ive used the pin for so long and now I am locked out!

    The sign in screen has no option to switch back to pin code and now I am completely stuck.

    I really dont want to lose all my files, is there any solution to this? Very annoyed that an update has locked me out of my own computer for no reason.

    Thank you in advance.


    ConnorMiller5, Aug 24, 2020
  2. Dyan Rey Win User

    Microsoft Account PIN and password

    We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

    • Click Start menu and go to Settings.
    • In Settings, click the Accounts icon.
    • Click on Sign-in options.
    • Change both your password and pin one by one.
    Let us know how it goes.
    Dyan Rey, Aug 24, 2020
  3. Password issue

    After going through the steps to make a new password, after a week or two, my login credentials are no longer valid. I'm forced to make a new password all over again. It seems to happen if I don't login in a certain period of time. Does our passwords expire???
    GoFigureItOut, Aug 24, 2020
  4. Password & Pin login issues

    Unable to login using The login PIN


    Thank you for contacting Microsoft community.

    I suggest you to follow the below steps to change the pin and check fi it helps.

    • In the login page next to “PIN password option”.
    • You will find “Other sign in options”, click on it will prompt you for regular password.
    • Enter regular password and login to the computer.
    • I suggest you to click on the Start Menu
      and select settings.
    • Now select Accounts.
    • Next select the tab Sign-in option.
    • Under the “PIN tab” click on “ADD” option.
    • It will prompt you for current pin password and new password, please provide
      new password then apply the changes, restart
      the computer and check if it works.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
    Karthicka_R, Aug 24, 2020

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