Windows 10: Password Reset w/o Bitlocker Key

One of our devices in the office that was used by a former employee, we cant find the password to log on to his PC. We tired to do a factory reset on the PC but it is asking for our Bitlocker key. When going to my Micro Acct we can see the device on our account but, it does not display the Bitlocker key for this device. It only displays 2 out of the 6 devices we have. Is there a way to find this BL key or a way to reset the device w/o the key.


Thanks,

:)

 

deleting administrator account w/o having password

When it asks non-admin accounts for an admin password to authorise something, it routinely suggests the last admin account used. If you click on More choices, you will see a list of admin accounts and you can just select the one you now have access to. The next time the dialog appears it will suggest that as the admin account to use to give permission to proceed.



Once you have done this and seen it all working, you can either delete her old account [after having checked her user folders to make sure there is nothing there you need] or, assuming it is a local account not an MSAccount, just reset her password then put on a new one** so that the account is available as a spare admin.

** Which you should write down.

Denis

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.