Windows 10: Payment error during purchase

Discus and support Payment error during purchase in Microsoft Windows 10 Store to solve the problem; I am getting following error when i try to purchase Game Pass or any game from store. I checked my credit cart account and contact with my bank. But... Discussion in 'Microsoft Windows 10 Store' started by Cani145, Dec 26, 2018.

  1. Cani145 Win User

    Payment error during purchase


    I am getting following error when i try to purchase Game Pass or any game from store. I checked my credit cart account and contact with my bank. But everything is okay in my side.


    "We can't process your payment"

    cOuJCjSwOUOF2SPX.17.1.11.14

    :)
     
    Cani145, Dec 26, 2018
    #1

  2. not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Dec 26, 2018
    #2
  3. Purchasing error

    Hi,

    To better assist you, we would like to know:

    • If you are getting any error code along with the error message "We can't process your payment."
    • Where you are located.
    • If you are purchasing the game from the Windows Store app or through the website.

    Thanks.
     
    Patricia Yu, Dec 26, 2018
    #3
  4. Payment error during purchase

    i cannot purchase in app games with mobile billing

    Hello,

    There are several reasons why you are experiencing an issue when purchasing applications. It could be an internet connection issue or your mobile operator doesn't support this payment method. To know more, please provide the following information:

    • Are you using WiFi when purchasing applications?
    • Is the issue happening when purchasing a specific application?
    • Have you tried any troubleshooting steps?

    We suggest that you check this link to make sure your mobile operator supports Mobile Operator Billing as a payment
    method.
     
    Michael Rey, Dec 26, 2018
    #4
Thema:

Payment error during purchase

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