Windows 10: PC Crash during 'high load' software- I suspect hardware issue

Hi all,



Main issue: complete system failure when using 'heavy' programs/games.

Manual reboot is neccessary to get PC working again.

Usually happens when playing video games PC crashes to either a green screen or completely black and sound glitches/repeats very fast.

HDD light blinking as if it is signing something less then .5 seconds off, then .5 seconds off etc etc.


Would love to hear some of your expertise on this on what the issue might be, because it's getting a bit old now :-



MSINFO and minidump here: https://1drv.ms/u/s!Aqp2FE0ZoNT1i0-uxWHBpTjhVlZ0?e=HXPbMG


Thanks very much in advance!


- Luc

:)

 

Black screen printing wingdings with high pitched tone.

Hello,

Black screen printing wingdings with high pitched tone can be due to outdated drivers. This can also be connected to hardware issue. For us to isolate and identify
if this is a hardware or software issue, we suggest to perform the Windows Hardware Troubleshooter.

To access the Hardware and Devices troubleshooter, follow the steps provided below:

• Type “Troubleshooting” in the Search bar and press Enter.
  
• Click on “View All” in the top left corner.
  
• This will display the list of troubleshooters which are built-in in the computer. You can click on Hardware and Devices from the list and you can run the troubleshooter.
  

Let us know if that worked out for you.

 

This software crashes the moment I try to open it - what is wrong with my computer?

• Which software are you using? - Music Mode
• Is the issue specific with a particular software? – No, Candy Crush Jelly game crashes before it loads properly, as do several other games.
  
• Does this happen while playing audio files or video files? – Music Mode crashes before I can even get it to work.
  
• Did you make any changes to hardware/software prior to this issue? – no.
• Are you using any Antivirus/Security software on your PC? – yes, Kaspersky.

 

Repeated Crash-rebooting on Windows 10 - what hardware is at fault?

Brief overview
About a couple weeks ago, my custom-desktop (built 2015) started hard crashing and auto-rebooting. The computer has crashed so many times at this point that I can barely keep track (like 50 times in 2 weeks). When I start it up in the morning, it works fine for a few hours, then it will suddenly crash, reboot, and then wait 5-10 min before crashing again and starts to enter the death-spiral of repeated crashes that become increasingly more frequent. Last time this happened (yesterday), it couldn't even get past the BIOS splash screen before another crash. Seems like a short circuit? I have tried a lot of troubleshooting steps so-far, and will list that out in detail below - but for those TL;DR, I am 98% sure it is hardware related, the question is, how to isolate what piece of hardware is at fault? How to test? motherboard or power supply or something else?

Computer Specs:

PS: EVGA 750W GOLD Power Supply

MB: Asus Z170-A, running American Megatrends BIOS 3802 3/5/2018 (UEFI)

CPU: Intel i5-6600K Skylake CPU @ 3.50GHz, 3504 Mhz

GPU: EVGA NVIDIA GeForce GTX 980 Ti

Troubleshooting steps taken thus far:

1. I dis-enabled auto-reboot (per suggestions online), and then when machine crashed again, it automatically rebooted, which clearly seems to indicate that the problem is not triggered by Windows.
   
2. I checked the Windows Event Viewer, and here is what it looked like:
   Kernel-Power Event log
   There is no detail available beyond this event ID, because the machine apparently doesn't have a chance to write a dump file prior to crashing, which strongly suggests that it is a hardware problem. The crashes happened several times with no software running, so that confirms that hardware is likely suspect
   
3. I opened up machine and thoroughly cleaned it and checked pin connections between power supply and the motherboard. I re-seated these connections, and it seemed to stop the crashes for 5-6 days, but then it started happening again.
   
4. I updated BIOS to most current build available
   
5. I installed a CPU temperature reading program to see if the i5-6600K is overheating. Here is a normal read-out (cold start)
   CPU Temp cold start
   followed by a read-out I was able to capture shortly after a crash. I don't know about you, but 57°C seems awfully hot for a processor. Makes me start to think that the processor is overheating? Which gets to the next thing
   CPU Temp after crash
   
6. I have tried tweaking the BIOS to disenable overclocking but I am thus far unsuccessful - I don't know why the ASUS Z170-A motherboard is so hard to throttle down, the 'EZ menu' doesn't provide an easy option to just shut it off, and in Advanced mode, even with most settings in the 'AI Tweaker' panel disenabled, it still overclocks. Still looking for a good guide out there that can show me how to do this.
   

Can you provide any insight? I am at my wits end