Windows 10: PC crash event IDs 1023 & 2004

Hello, I am trying to track down the cause/repair to my PC hard rebooting. When i launch a game borderlands 3 it will start to load up but then the PC will crash/reboot. there is no error message or even blue screen it just reboots my machine. I have tried with tech support for the game but that has led me no where. PC runs everything else I can throw at it just fine. scannow, windows memory test, memtest 86 overnight. I believe all drivers are up to date at this point.


When I look in the event viewer for the PC I get event ID 41 kernal-power errors that the shutdown was unexpected. The other errors I see are


Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll" Win32 error code The specified module could not be found.. event ID 1023


and


Unable to open the Server service performance object. The first four bytes DWORD of the Data section contains the status code. event ID 2004.


I am not sure how to track down these event viewer errors. Any thoughts or ideas on what to try next would be greatly appreciated.

:)

 

event id 2004

I get event ID 2004 (Resource exhaustion Detector) on DCs. Isass.exe consumes more memory. I am forced to restart the DC. Pl advice

 

Error event 1023 source Perflib

Hi,

Thank you for writing to Microsoft Community Forums.

This means that you either do not have the correct DLL or are missing a DLL that is referenced in the registry. Please try the following steps to resolve the issue:

1. Write down the name that is mentioned as
   [module] in your Event ID 1023 message.
   
2. Click Start, click Run and type Regedit [enter] (If you do not have a run option just hit the Windows key + R)
   
3. In the Registry browse to the key:
   
   HKLMSYSTEMCurrentControlSetServicesServiceNamePerformance
   Where ServiceName references to the [module] name you wrote down in step 1.
   
4. Under the Performance branch check the entry that says “Library”.
   
5. Check if the file exits in the folder that is referenced in the registry Library entry.
   
6. Search the computer for that filename to see if it exists on other locations.
   
7. Compare file size and versions of the files that are found. If the DLL from step 5 is older/lower version then the ones in other folders you might want to rename this DLL and copy a newer one to the folder.
   

If you are unable to find the DLL anywhere else on the computer check the original media (CD/DVD) you installed the product from to see if the DLL exist on there. Copy or extract it to the folder where the Perflib expects it.

Then start a Command prompt and type:

REGSVR32 [path][file.dll] – where path and file.dll refer to the complete path and filename of the file you just copied.

Note: The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Windows often reads and updates
the information in the registry.

Normally, software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong
information.

Please take a backup of the registry. Follow the steps given in the link:
How to back up and restore the registry in Windows

If you need any additional assistance, please help us with the following information:

1. May I know if the system is connected to a domain network?
   
2. May I know when are you getting this error message?
   
   

Regards,

 

Event ID 455

Hi NancyK1104,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are getting an event ID 455 with Error -1023 (0xfffffc01). We would like to know the Windows 10 version and Build installed? (Type
winver in Windows search/Run command) Also if you can let us know what are the troubleshooting steps performed on the PC.

Meanwhile, we would like you to perform these methods and check.

Method 1:

1. Press Windows + R key and launch
   Run command.
   
2. Copy and paste this path: C:\Windows\system32\config\systemprofile\AppData\Local\
   
3. Click on Ok and then create a folder and name it
   TileDataLayer.
   
4. Open it then create another folder and name it
   Database.
   
5. Restart the PC and check.

Method 2:

1. Click on Start Menu and type CMD, right click on
   CMD icon and select Run as administrator.
   
2. In the Command Prompt window type the following command and press
   Enter after each command
   

• cd config\systemprofile\AppData\Local
  
• mkdir TileDataLayer
  
• cd TileDataLayer
  
• mkdir Database
  

3. Restart the PC and check

Method 3:

We would also suggest you to create a local user account with Administrator privilege on the PC and check if you are able to access the TileDataLayer folder. Refer this article to
Create a local user or administrator account in
Windows 10.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator