Windows 10: PC CRASH [I need help]

Discus and support PC CRASH [I need help] in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, so my pc just recently started crashing and I am really new to computers, so I do not understand what is happening. I read that I had to get a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Simon ElfvingKristensen, Mar 4, 2021.

  1. PC CRASH [I need help]


    Hello, so my pc just recently started crashing and I am really new to computers, so I do not understand what is happening. I read that I had to get a dump file.
    Here is what it said when I analyzed the dump file:


    Microsoft R Windows Debugger Version 10.0.19041.685 AMD64

    Copyright c Microsoft Corporation. All rights reserved.





    Loading Dump File [C:\Users\Simon\Desktop\030421-14750-01.dmp]

    Mini Kernel Dump File: Only registers and stack trace are available



    Symbol search path is: srv*

    Executable search path is:

    Windows 10 Kernel Version 18362 MP 8 procs Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS

    Built by: 18362.1.amd64fre.19h1_release.190318-1202

    Machine Name:

    Kernel base = 0xfffff800`2b200000 PsLoadedModuleList = 0xfffff800`2b645e90

    Debug session time: Thu Mar 4 10:58:05.678 2021 UTC + 1:00

    System Uptime: 0 days 3:07:29.680

    Loading Kernel Symbols

    ...............................................................

    ................................................................

    ................................................................

    ..............

    Loading User Symbols

    Loading unloaded module list

    ....................

    For analysis of this file, run !analyze -v

    4: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    SYSTEM_SERVICE_EXCEPTION 3b

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff8002b273cc0, Address of the instruction which caused the bugcheck

    Arg3: fffff40ecc51c060, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.



    Debugging Details:

    ------------------





    KEY_VALUES_STRING: 1



    Key : Analysis.CPU.Sec

    Value: 3



    Key : Analysis.DebugAnalysisProvider.CPP

    Value: Create: 8007007e on DESKTOP-B0PJ3IL



    Key : Analysis.DebugData

    Value: CreateObject



    Key : Analysis.DebugModel

    Value: CreateObject



    Key : Analysis.Elapsed.Sec

    Value: 38



    Key : Analysis.Memory.CommitPeak.Mb

    Value: 84



    Key : Analysis.System

    Value: CreateObject





    BUGCHECK_CODE: 3b



    BUGCHECK_P1: c0000005



    BUGCHECK_P2: fffff8002b273cc0



    BUGCHECK_P3: fffff40ecc51c060



    BUGCHECK_P4: 0



    CONTEXT: fffff40ecc51c060 -- .cxr 0xfffff40ecc51c060

    rax=308601020304040f rbx=0000000000000000 rcx=0000000000000069

    rdx=ffffbd8442c03f68 rsi=00000000000000c8 rdi=0000000000000001

    rip=fffff8002b273cc0 rsp=fffff40ecc51ca50 rbp=0000000000000000

    r8=ff010103300504fc r9=ffffbd844556efe8 r10=ffffbd8441e00290

    r11=0000000000000001 r12=ffffbd84453cecb0 r13=0000000000000000

    r14=0000000000000000 r15=3333333333333333

    iopl=0 nv up ei pl zr na po nc

    cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00050246

    nt!RtlRbInsertNodeEx+0x90:

    fffff800`2b273cc0 498b08 mov rcx,qword ptr [r8] ds:002b:ff010103`300504fc=????????????????

    Resetting default scope



    BLACKBOXBSD: 1 !blackboxbsd





    BLACKBOXNTFS: 1 !blackboxntfs





    BLACKBOXPNP: 1 !blackboxpnp





    BLACKBOXWINLOGON: 1



    CUSTOMER_CRASH_COUNT: 1



    PROCESS_NAME: VALORANT-Win64-Shipping.exe



    STACK_TEXT:

    fffff40e`cc51ca50 fffff800`2b270d67 : 00000000`00000001 ffffbd84`41e00280 ffffbd84`4fef2fe0 ffffbd84`4feed000 : nt!RtlRbInsertNodeEx+0x90

    fffff40e`cc51ca60 fffff800`2b2728c2 : ffffbd84`4feed000 ffffbd84`41e00280 ffffbd84`4fef2e10 ffffbd84`4feed000 : nt!RtlpHpVsFreeChunkInsert+0x1c7

    fffff40e`cc51ca90 fffff800`2b2749bd : ffff8384`0000004a 00000000`00000000 ffff8384`1ae4e028 00000000`00000000 : nt!RtlpHpVsContextFree+0x302

    fffff40e`cc51cb30 fffff800`2b56e0a9 : ffffbd84`66da28a0 ffff8384`00000210 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x56d

    fffff40e`cc51cc50 fffff800`40b11767 : ffff8384`15494c10 fffff40e`00000000 fffff40e`00000003 00000000`00000000 : nt!ExFreePool+0x9

    fffff40e`cc51cc80 fffff800`40b7d792 : ffffbd84`4bbb9660 00000000`00000000 00000000`00000003 00000000`00000000 : dxgmms2!operator delete+0x17

    fffff40e`cc51ccb0 fffff800`40b7c8e8 : ffffbd84`530b5a30 00000000`00000001 00000000`00000000 fffff40e`cc51d020 : dxgmms2!VIDMM_GLOBAL:PC CRASH [I need help] :DestroyOneAllocation+0x3b2

    fffff40e`cc51cef0 fffff800`40b1278a : ffffbd84`530b5a30 00000000`00000000 00000000`00000001 00000000`00000000 : dxgmms2!VIDMM_GLOBAL:PC CRASH [I need help] :DestroyAllocation+0xc

    fffff40e`cc51cf20 fffff800`414e48fb : 00000000`00000000 fffff40e`cc51d050 00000000`00000000 00000000`00000000 : dxgmms2!VidMmDestroyAllocation+0x1a

    fffff40e`cc51cf50 fffff800`414e20d6 : ffffbd84`66da28a0 fffff800`415219f9 ffffbd84`66da28a0 00000000`00000000 : dxgkrnl!DXGDEVICE:PC CRASH [I need help] :DestroyAllocations+0x777

    fffff40e`cc51d0f0 fffff800`4152175a : fffff40e`cc51d090 ffffbd84`66da28a0 00000000`00000000 ffffbd84`66da2a18 : dxgkrnl!DXGDEVICE:PC CRASH [I need help] :DrainAllocations+0x4a

    fffff40e`cc51d150 fffff800`41521c4c : ffffbd84`66da28a0 ffffbd84`66667130 00000000`0000000b 00000000`00000000 : dxgkrnl!DXGDEVICE:PC CRASH [I need help] :DestroyAllDeviceState+0x156

    fffff40e`cc51d190 fffff800`414f314e : 00000000`00000000 fffff40e`cc51d2c0 ffffbd84`66da28a0 ffffbd84`66da28a0 : dxgkrnl!ADAPTER_RENDER:PC CRASH [I need help] :DestroyDevice+0xd8

    fffff40e`cc51d1c0 fffff800`414f54d5 : ffffbd84`509f4490 ffff8384`1f78b080 ffffbd84`509f4490 00000000`00000000 : dxgkrnl!DXGPROCESS:PC CRASH [I need help] :Destroy+0x44e

    fffff40e`cc51d430 fffff800`41409034 : fffff40e`cc51d560 ffffbd84`509f4490 ffff8384`132ed9c0 ffff8384`1f78b080 : dxgkrnl!DXGPROCESS:PC CRASH [I need help] :DestroyDxgProcess+0x105

    fffff40e`cc51d570 fffff800`2b822a06 : 00000000`00000000 00000000`00000000 ffff8384`132edcc0 fffff800`00ab5000 : dxgkrnl!DxgkProcessNotify+0xa4

    fffff40e`cc51d5b0 fffff800`2b864c3c : ffff8384`1f78b000 ffff8384`1f78b080 00000000`00000000 00000000`00000000 : nt!PspCallProcessNotifyRoutines+0x212

    fffff40e`cc51d680 fffff800`2b84494f : ffff8384`1bb3a688 00000000`00000000 fffff40e`cc51d859 00000000`00000000 : nt!PspExitProcess+0x70

    fffff40e`cc51d6b0 fffff800`2b8cb3d3 : 00000000`00000003 ffffad00`93690101 00000027`eb339000 00000000`00000000 : nt!PspExitThread+0x5c7

    fffff40e`cc51d7c0 fffff800`2b252e31 : ffff8384`1bb3a080 00000000`00000000 00000000`00000000 fffff800`00000000 : nt!KiSchedulerApcTerminate+0x33

    fffff40e`cc51d800 fffff800`2b3c7ff0 : 00000000`00000001 fffff40e`cc51d8c0 00000000`00000000 fffff800`00000000 : nt!KiDeliverApc+0x481

    fffff40e`cc51d8c0 fffff800`2b3d53ff : ffff8384`1bb3a080 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInitiateUserApc+0x70

    fffff40e`cc51da00 00007ff9`f85fce14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9f

    00000027`eb49fb18 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`f85fce14





    SYMBOL_NAME: nt!ExFreePool+9



    IMAGE_NAME: Pool_Corruption



    IMAGE_VERSION: 10.0.18362.1379



    MODULE_NAME: Pool_Corruption



    STACK_COMMAND: .cxr 0xfffff40ecc51c060 ; kb



    BUCKET_ID_FUNC_OFFSET: 9



    FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExFreePool



    OS_VERSION: 10.0.18362.1



    BUILDLAB_STR: 19h1_release



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    FAILURE_ID_HASH: {c9913766-80de-cdf5-a1a8-15c856d3f064}



    Followup: Pool_corruption

    ---------

    :)
     
    Simon ElfvingKristensen, Mar 4, 2021
    #1
  2. peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Mar 4, 2021
    #2
  3. EarthDog Win User
    1070 Overheat Crash x(

    Yes try it again... lol... we were waiting for that!

    You have steps listed....try to find a another pc to try...try to reset the bios and see if that for some reason would help. But yes, try putting it back in. If not, id say rma time.
     
    EarthDog, Mar 4, 2021
    #3
  4. PC CRASH [I need help]

    help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Mar 4, 2021
    #4
Thema:

PC CRASH [I need help]

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