Windows 10: PC Crashes on restart

Everytime I try to restart or shut down my PC, it always crashes on the shut down screen then I will have to force shut down by holding down the power button..
I'm running my OS on a SSD and it is 100% healthy, does anyone know any way to fix this?

I believe it could be an update that has made it like this, it started when I installed the KB31224200 update.

:)

 

PC Crash and restarts

Hi,

Wondering if anyone can help me with this.My PC HP Pavilion p6620f ,purchased May 2011. No gaming, overclocking, just a home PC. Shut down every night, updated with Windows 10.

I have had no issues until 3 months ago . The PC started to reboot automatically and the occurrences got more frequent .The dump files indicated -

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See
http://www.osronline.com for more information
Windows 8 Kernel Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff803`c6806000 PsLoadedModuleList = 0xfffff803`c6b6cfd0
Debug session time: Fri Feb 9 07:19:01.531 2018 (UTC - 5:00)
System Uptime: 0 days 0:00:09.264
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffdb00024978f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
ffff920d`911d26f0 fffff803`c6c3bb35 : ffffdb00`0134e680 ffffdb00`024978d0 ffffdb00`002de3d0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
ffff920d`911d2c20 fffff803`c6a8bfe8 : ffffdb00`024978d0 00000000`00001000 fffff808`00000000 ffffdb00`00279180 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffff920d`911d2c50 fffff803`c6a8cb0b : fffff803`c6b5de20 fffff803`c6b5de20 ffffdb00`002de3d0 fffff808`ef2471e0 : nt!WheapProcessWorkQueueItem+0x48
ffff920d`911d2c90 fffff803`c6827145 : ffffdb00`002de3d0 ffffdb00`0134e680 fffff808`00000000 ffffdb00`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffff920d`911d2cc0 fffff803`c691d807 : ffffdb00`0134e680 00000000`00000080 ffffdb00`0024f440 ffffdb00`0134e680 : nt!ExpWorkerThread+0xf5
ffff920d`911d2d50 fffff803`c6982e96 : ffffb981`f9ea0180 ffffdb00`0134e680 fffff803`c691d7c0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffff920d`911d2da0 00000000`00000000 : ffff920d`911d3000 ffff920d`911cd000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------

This free analysis is provided by OSR Open Systems Resources, Inc.

I ran some troubleshooting and the only thing I came up with was a heat issue identified with software ChrystalDiskInfo 7.5.1 showing my original hard drive heat warning. I replaced hard drive with a WD blue and for 3 weeks I
had no issues .

In doing so I ran the computer 24 hours a day to check and I had no issues till to-day March 12. While I was on the PC it lost video and with tower lights on the PC rebooted and reloaded windows. I checked the mini dump with "
instant online crash analysis by OSR Open Systems Resources ,Inc"

and there result was---

This free analysis is provided by OSR Open Systems Resources, Inc.

It would appear to be the same error code. I checked the ChrystalDiskInfo 7.5.1 and there are now no heat issues. The drivers are up to date acording to Device manager . The BIOS is still original

Can anyone assist me.

Thanks

 

PC Crash and restarts

Hello,

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

 

Before uninstalling that update do the following

Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......

sfc /scannow

> press Enter.
It will take quite sometime.
When finished, it will give you one of the 3 reports...............(paraphrasing)
1. No integrity violation.
2. Found corrupt files and repair successful.
3. Found corrupt files but unable to repair.

If the report is #1, your solution lies elsewhere.
If the report is #2, check if your problems have been resolved.
If the report is #3, use this method................
In the same Command Prompt (Admin) windows, copy and paste this command ( please use copy and paste method in order to avoid typo )....................

dism /online /cleanup-image /restorehealth

> press Enter.
Again it will take some time.
When finished, it will give you a report.

See if that has fixed your problem
If it does not then get back and we will help you uninstall the last update
See if it works ok then

 

To htconem9user,
You are directly copying my script as if it is your own writing.
There is a word for that..... Plagiarism.
It is not hard to realize your deficiency in English language. Just didn't figure you would stoop so low and degrade yourself by copying someone's writings word for word in its entirety, and posted it as if it was your own. Pathetic.
It's ok to "borrow" someone's writing as a reply to the OP as long as you acknowledge the source and give credit to the author who wrote it. Failure to do is regarded as Plagiarism.
SHAME on YOU !!!!
I am reporting you to the Moderators and the Administrator.

To partian,
The ink below is what I replied to the OP a week or so ago:
Upgrade to 10 - Browsing Slow
You can see my reply there is IDENTICAL to the reply posted by the shameless plagiarizer in this thread.

 

I did a sfc /scannow and it says Windows Resource Protection did not find any integrity violations, what can we do now?

 

Suggestions :
1. Do a Reset to your system:
Start button > Settings > Update & Security > left side, click Recovery >click Reset this PC.

2. Do an in-place upgrade install, otherwise also known as repair Install.
Repair Install Windows 10 with an In-place Upgrade

 

It all depends how much time you have to troubleshoot the problem and how confident you are about investigating it. You could do a repair install which may fix it but there is always a risk it will happen again if you do not find the root cause.

If you are familiar with a clean boot you could do this and see if the PC will then shut down properly. If it does it indicates a process or service is causing the problem and you will need to try adding them back say 3 or 5 at a time to find out which one causes the problem to re-occur.

 

Well as I have clean installed three times now (two advised by Microsoft Support) for this exact issue, I am trying to steer away from it as it will only just happen again, I purchased an SSD to run my OS from to see if that was the issue, my HDD and SSD are both 100% healthy and no corrupt files are found..

 

Hi partians,

I am not referring to a clean install. I was suggesting a clean boot which is quite a different approach.

Here is a procedure and the W8 instructions will work for W10.

https://support.microsoft.com/en-us/kb/929135

As I said before you can gradually introduce your various processes and services back into the boot process until you find what is causing the problem.

 

Issue resolved:
I uninstalled an update (completely forgot to get the name of it) however it was affiliated with Windows Security.

 

Sounds good...... for now.
Trouble is, Windows Updates are designed to be downloaded and installed automatically.
The one you have uninstalled will reappear and will get installed again.
What then ? You will be back to square one.
You need a permanent fix. Would you agree ?

 

I do agree, and I've installed all updates and the issue is still resolved.

 

OK. Good for you.
Happy computing and Happy Holidays.