Windows 10: PC crashes with no dump files

Discus and support PC crashes with no dump files in Windows 10 BSOD Crashes and Debugging to solve the problem; I built a brand new computer a few months ago and have been having random crashes. I am usually playing a game, and using multiple browser windows,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Josh_2_, Jun 2, 2021.

  1. Josh_2_ Win User

    PC crashes with no dump files


    I built a brand new computer a few months ago and have been having random crashes. I am usually playing a game, and using multiple browser windows, Twitch and YouTube, all at the same time. My computer will mostly freeze. The game I'm playing will stop responding, the sound plays on loop. YouTube will stop playing, sometimes Twitch will continue playing audio but the browser and all tabs will be frozen so I can't change between tabs. I can hit windows key and pull up the start menu, but when I click on restart or shut down it doesn't do anything. Sometimes I can pull up the resources monitor,

    :)
     
    Josh_2_, Jun 2, 2021
    #1
  2. dig0 Win User

    BSOD Help (also crashes without BSODs and dump files)


    The rebooting issue I am suffering does not generate a blue screen or dump files. After doing some research, it was recommended that I try running Windows' driver reviewer to stress the drivers and potentially generate BSODs to gain some insight into what could be causing the aforementioned reboots. Once I began running reviewer, that is when I was able to create blue screens and the dump files that I attached to this post. Hopefully, they are pointing me in the right direction; however, I am a bit skeptical. Since I cannot seem to cause a reboot using cpu, ram, or gpu stress tests, I find it very difficult to pinpoint whether my problem is with hardware or software. I hope your suggestion to uninstall Panda fixes the problem, but only time will tell.
     
    dig0, Jun 2, 2021
    #2
  3. Akhos1234 Win User
    PC Crash with Memory Dump File

    Posted about this before, though this time I think I've narrowed down the problem. Just need someone to take a look at the memory dump file to confirm.

    Basically my PC will sometimes randomly crash, just freezing and then the screen goes black but it just sits there with the fans humming. I have to hit the reset button to get it to restart, at which point it usually will run fine. It doesn't generate a
    memory dump file 95% of the time though (and a lot of the time the reliability monitor doesn't even detect a crash like a LiveKernelEvent or anything, it just says Windows was not shut down correctly from my reset), which makes diagnosing the crashes extremely
    difficult.

    The last time it *did* produce a memory dump file, I posted about it here, and it apparently was some issue with the graphics card. I updated the driver and that had it running smoothly for about a week straight, but then the issues started happening again
    and I've been waiting for it to actually produce a memory dump file since then. My suspicion at the moment is the graphics card is what's randomly having issues which is causing the freezing and black screen (though still odd that windows isn't detecting the
    actual error most of the time), but I don't have an extra graphics card to test with right now. Hoping someone can take a look at the memory dump file and confirm that it was another error with the graphics card, and if so, I'll look into replacing it in the
    near future. The latest graphics driver was released in September, which is what I currently have.

    Memory dump file link:

    MEMORY
     
    Akhos1234, Jun 2, 2021
    #3
  4. axe0 Win User

    PC crashes with no dump files

    WinDBG - The Basics for Debugging Crash Dumps in Windows 10  


    Please note that the tutorial is meant for system crash dumps, game crash dumps contain different information and thus not all the steps in the tutorial work for a game crash dump.
     
    axe0, Jun 2, 2021
    #4
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PC crashes with no dump files

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