Windows 10: PC crashing when playing games, no obvious error code

So I've tried just about everything from checking windows files to checking core temps and nothing seems to be blatantly obvious. My PC keeps crashing during Escape From Tarkov and I have no clue as to why. It isn't blue screening or giving me any dump files it will just power off and if I power it back on immediately after I continue to have a black screen for 5-10 minutes and then I get the sign in screen. Any help or suggestions would be appreciated.

My Pc specs:

Model: Lenovo Legion y530-15ICH

i7-8750H 2.2ghz

16gb Ram

1tb HDD

GTX 1050ti

:)

 

Computer crashes while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that how frustrating it can be when the PC crashes while playing games. I certainly appreciate your efforts taken towards resolving the issue.



For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. What is the make and model of the PC?
   
3. What happens when you try to run a game?
   
4. Does the PC crashes only while playing games?
   
5. Do you receive any stop code or error message when the PC crashes?
   

Meanwhile, I would suggest you to refer the article
Troubleshoot blue screen errors



In addition, you can check if Windows is up to date. Refer the article
Keep your PC up to date and see if that helps.



If you receive a Blue Screen error, please share the dump files with us in order to assist you further. I have sent a private message to you, please share the dump files through the message.



Please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Game crashing all the time / PC freezes sometimes

Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.

I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:

• reinstalled the game and Social Club multiple times
  
• deleted game files in AppData/Local/Rockstar Games/GTA V and Documents\Rockstar Games\Social Club
  
• deleted C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe and restored via Steam option Verify integrity of game files
  
• DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow multiple times
  
• uninstalled another app, which should be responsible for network timeouts/blocking
  
• switching to story mode/second character
  
• submitted the export of msinfo32 including crash reports to the support
  
• changed firewall settings
  

Things I tried myself:

• played in Safe Mode
  
• changed graphics settings
  
• removed OC
  
• updated to latest Nvidia driver (436.15)
  
• updated Windows 10
  
• checked the event log, but there is no entry
  
• executed memtest86 without problems
  
• made a stress test with FurMark without problems
  

I don't have expierenced similar problems in other games/apps.

System configuration:

• i5-6600K
  
• 16 GB RAM
  
• Nvidia GeForce GTX 780
  

Temperature is always OK.

Launcher.log from GTA V writes something like:

How can I find the cause of this error?

 

play games on my pc

Hi Lisa,

In order to assist properly, kindly answer the following questions:

• On which website are you trying to play the game? What is the title of the game?
• Have you tried using other browsers like Edge?
• What error message are you getting?
• Can you provide more details on the troubleshooting steps that you have tried so far?
• Are you experiencing that same thing using other PCs?

Your response is highly appreciated.