Windows 10: PC crashing

Discus and support PC crashing in Windows 10 BSOD Crashes and Debugging to solve the problem; PC crashes during regular work, more often during Teams meetings, very rarely during gaming. I assume it might be caused by the Radeon VII video-card... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by nekku-au, Jul 25, 2020.

  1. NEKKU-AU
    nekku-au Win User

    PC crashing


    PC crashes during regular work, more often during Teams meetings, very rarely during gaming. I assume it might be caused by the Radeon VII video-card but not sure due to ambiguous event viewer logs and reliability history.

    Can you please review my Memory.dmp and let me know if it has any additional info?

    Usually, I can't see BSOD, but recently it said KERNEL_MODE_HEAP_CORRUPTION which leads to google search results summing it up to "blame drivers".

    sfc & dism commands didn't have any effect as well.


    Types of crashes:

    1. Sound keeps working fine, image freezes, no inputs available, mouse pointer frozen. ~25% of crashes

    2. Everything freezes and sound becomes loud repeated glitch. ~40% of crashes

    3. PC simply restarts. ~30% of crashes

    4. BSOD. ~5% of crashes


    This happens regularly over the course of year with rare silent periods for a month or so. Sometimes several times a day. The most often occasions happen during Teams meetings. Keeping Windows and other drivers up to date doesn't seem to have any effect.


    Google Drive link for Memory.DMP:

    https://drive.google.com/file/d/1cGdHgZ-CqSVzJE0s-iEtGXj_Bojo20F3/view?usp=sharing


    System:
    Windows 10 1909, OS build 18363.959

    Radeon Software 20.7.2

    CPU: AMD Ryzen 7 2700X

    MB: Asus Prime X470-PRO ATX Motherboard

    GPU: Sapphire Radeon VII 16G HBM2 Graphics Card

    RAM: Team T-Force Vulcan Series Dual Channel DDR4 8G 2666MHz Red 8GBx2

    PSU: Corsair 850CXM 850W

    SSD: Samsung 500GB SSD 860 EVO

    HDD: Seagate Barracuda 2TB 3.5in SATA3 256MB Cache Hard Drive ST2000DM008

    PCI wifi: ASUS PCE-N15 WLAN PCI-Express N300 LP


    Steam PC info:

    Computer Information:

    Manufacturer: System manufacturer

    Model: System Product Name

    Form Factor: Desktop

    No Touch Input Detected



    Processor Information:

    CPU Vendor: AuthenticAMD

    CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor

    CPU Family: 0x17

    CPU Model: 0x8

    CPU Stepping: 0x2

    CPU Type: 0x0

    Speed: 3693 Mhz

    16 logical processors

    8 physical processors

    HyperThreading: Supported

    FCMOV: Supported

    SSE2: Supported

    SSE3: Supported

    SSSE3: Supported

    SSE4a: Supported

    SSE41: Supported

    SSE42: Supported

    AES: Supported

    AVX: Supported

    AVX2: Supported

    AVX512F: Unsupported

    AVX512PF: Unsupported

    AVX512ER: Unsupported

    AVX512CD: Unsupported

    AVX512VNNI: Unsupported

    SHA: Supported

    CMPXCHG16B: Supported

    LAHF/SAHF: Supported

    PrefetchW: Unsupported



    Operating System Version:

    Windows 10 64 bit

    NTFS: Supported

    Crypto Provider Codes: Supported 311 0x0 0x0 0x0



    Video Card:

    Driver: AMD Radeon VII

    DirectX Driver Name: aticfx32.dll

    Driver Version: 27.20.2001.9003

    DirectX Driver Version: 27.20.2001.9003

    Driver Date: 7 11 2020

    OpenGL Version: 4.6

    Desktop Color Depth: 32 bits per pixel

    Monitor Refresh Rate: 144 Hz

    DirectX Card: AMD Radeon VII

    VendorID: 0x1002

    DeviceID: 0x66af

    Revision: 0xc1

    Number of Monitors: 2

    Number of Logical Video Cards: 2

    No SLI or Crossfire Detected

    Primary Display Resolution: 1920 x 1080

    Desktop Resolution: 3840 x 1080

    Primary Display Size: 23.54" x 13.23" 26.97" diag

    59.8cm x 33.6cm 68.5cm diag

    Primary Bus Type Not Detected

    Primary VRAM Not Detected

    Supported MSAA Modes: 2x 4x 8x



    Sound card:

    Audio device: Speakers Logitech G933 Gaming



    Memory:

    RAM: 16317 Mb



    VR Hardware:

    VR Headset: None detected



    Miscellaneous:

    UI Language: English

    Media Type: Undetermined

    Total Hard Disk Space Available: 2384052 Mb

    Largest Free Hard Disk Block: 231362 Mb

    OS Install Date: Jan 01 1970

    Game Controller: None detected

    MAC Address hash: eaa0c6345e2b5024010fc495175e1db10d38456c

    Disk serial number hash: 78bd6de2

    :)
     
    nekku-au, Jul 25, 2020
    #1
  2. PEACH1971
    peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Jul 25, 2020
    #2
  3. EASY RHINO
    Easy Rhino Win User
    all games crash!

    ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.
     
    Easy Rhino, Jul 25, 2020
    #3
  4. NAUZERS
    nauzers Win User

    PC crashing

    PC Crashing on every game PC crashing :(

    OK what i am gonna do - i will take second pc from my friend... Will build all my sistem on his MB... And then if it crashes... - will step by step take out my parts and put his - untill i have no crash any more... Damn it sounds stupid and will take like all day :S... Any other ideas how to make effective testing if i have second PC?

    Or maybe give it away to disruption? *Big Grin PC crashing :D
    Разборка компьютеров в Китае (21 фото)
     
    nauzers, Jul 25, 2020
    #4
Thema:

PC crashing

Loading...

  1. PC crashing - Similar Threads - crashing

  2. Task Manager crashes when opening Performance tab

    in Windows 10 News
    Task Manager crashes when opening Performance tab: [IMG]If Task Manager crashes when opening the Performance tab in Windows 11, here is how you can fix the issue. As it may cause due to various reasons, here we have consolidated some of the most common causes along with the solutions to get rid of this problem. Why does Task...

  3. Explorer crashing when opening large folder in Windows 11 [Fix]

    in Windows 10 News
    Explorer crashing when opening large folder in Windows 11 [Fix]: [ATTACH]Is File Explorer crashing the moment you try to open a large folder in Windows 11 /10? Opening a large folder shouldn’t cause a system crash; however, if you face this issue, you are not alone. The good news is that it’s an easy fix. In this guide, we will walk...

  4. Computer freezes or crashes when streaming on Discord

    in Windows 10 News
    Computer freezes or crashes when streaming on Discord: [ATTACH]If your computer is freezing or crashing when streaming on Discord, there is something wrong with the application or your computer, or both (basically, compatibility issues). In this post, we are going to talk about this issue and explore ways to resolve it. Why does...

  5. Visual Studio crashing on startup in Windows 11

    in Windows 10 News
    Visual Studio crashing on startup in Windows 11: [ATTACH]Visual Studio is an Integrated Development Environment (IDE) created by Microsoft, designed to help developers build applications across platforms. However, some users have reported that Visual Studio is crashing on startup in Windows 11/10, and sometimes, the Windows...

  6. Computer crashes when plugging in second monitor

    in Windows 10 News
    Computer crashes when plugging in second monitor: [ATTACH]Some users reported that their computer crashed when plugging in the second monitor. This problem can occur for several reasons, such as a faulty cable connecting the display to the PC, an outdated BIOS, unsupported hardware, or a corrupt graphics card driver. This...

  7. Teams crashes when sharing screen in Windows 11

    in Windows 10 News
    Teams crashes when sharing screen in Windows 11: [IMG]Some users reported that they could not share their computer’s screen during a meeting on Teams. According to them, Microsoft Teams crashes when sharing the screen. This issue can have multiple causes, such as a corrupt display driver or a corrupt Teams cache. This...

  8. Computer crashes when using Teams

    in Windows 10 News
    Computer crashes when using Teams: [ATTACH]This article lists some working fixes to help you if your Windows computer crashes when using Microsoft Teams. This problem can occur due to several causes, such as a corrupt Teams cache, a conflicting third-party application or service, or faulty RAM. Computer...

  9. Sensitivity higher than usual x game crashes frequently since game crash due to d3d12 error

    in Windows 10 Gaming
    Sensitivity higher than usual x game crashes frequently since game crash due to d3d12 error: Hello ! fir of all, id like to give my specs here just in case cz it feels right to do lol even tho im 100percent sure its software.. : AMD Ryzen 5 7500F Processor - 5.0GHz/32MB/AM5 Gigabyte Gigabyte B650M AORUS ELITE AX ICE Motherboard Crucial Pro DDR5 6000MHz 32GB White Kit...

  10. Sensitivity higher than usual x game crashes frequently since game crash due to d3d12 error

    in Windows 10 Software and Apps
    Sensitivity higher than usual x game crashes frequently since game crash due to d3d12 error: Hello ! fir of all, id like to give my specs here just in case cz it feels right to do lol even tho im 100percent sure its software.. : AMD Ryzen 5 7500F Processor - 5.0GHz/32MB/AM5 Gigabyte Gigabyte B650M AORUS ELITE AX ICE Motherboard Crucial Pro DDR5 6000MHz 32GB White Kit...