Windows 10: PC crashing

PC crashes during regular work, more often during Teams meetings, very rarely during gaming. I assume it might be caused by the Radeon VII video-card but not sure due to ambiguous event viewer logs and reliability history.

Can you please review my Memory.dmp and let me know if it has any additional info?

Usually, I can't see BSOD, but recently it said KERNEL_MODE_HEAP_CORRUPTION which leads to google search results summing it up to "blame drivers".

sfc & dism commands didn't have any effect as well.


Types of crashes:

1. Sound keeps working fine, image freezes, no inputs available, mouse pointer frozen. ~25% of crashes

2. Everything freezes and sound becomes loud repeated glitch. ~40% of crashes

3. PC simply restarts. ~30% of crashes

4. BSOD. ~5% of crashes


This happens regularly over the course of year with rare silent periods for a month or so. Sometimes several times a day. The most often occasions happen during Teams meetings. Keeping Windows and other drivers up to date doesn't seem to have any effect.


Google Drive link for Memory.DMP:

https://drive.google.com/file/d/1cGdHgZ-CqSVzJE0s-iEtGXj_Bojo20F3/view?usp=sharing


System:
Windows 10 1909, OS build 18363.959

Radeon Software 20.7.2

CPU: AMD Ryzen 7 2700X

MB: Asus Prime X470-PRO ATX Motherboard

GPU: Sapphire Radeon VII 16G HBM2 Graphics Card

RAM: Team T-Force Vulcan Series Dual Channel DDR4 8G 2666MHz Red 8GBx2

PSU: Corsair 850CXM 850W

SSD: Samsung 500GB SSD 860 EVO

HDD: Seagate Barracuda 2TB 3.5in SATA3 256MB Cache Hard Drive ST2000DM008

PCI wifi: ASUS PCE-N15 WLAN PCI-Express N300 LP


Steam PC info:

Computer Information:

Manufacturer: System manufacturer

Model: System Product Name

Form Factor: Desktop

No Touch Input Detected



Processor Information:

CPU Vendor: AuthenticAMD

CPU Brand: AMD Ryzen 7 2700X Eight-Core Processor

CPU Family: 0x17

CPU Model: 0x8

CPU Stepping: 0x2

CPU Type: 0x0

Speed: 3693 Mhz

16 logical processors

8 physical processors

HyperThreading: Supported

FCMOV: Supported

SSE2: Supported

SSE3: Supported

SSSE3: Supported

SSE4a: Supported

SSE41: Supported

SSE42: Supported

AES: Supported

AVX: Supported

AVX2: Supported

AVX512F: Unsupported

AVX512PF: Unsupported

AVX512ER: Unsupported

AVX512CD: Unsupported

AVX512VNNI: Unsupported

SHA: Supported

CMPXCHG16B: Supported

LAHF/SAHF: Supported

PrefetchW: Unsupported



Operating System Version:

Windows 10 64 bit

NTFS: Supported

Crypto Provider Codes: Supported 311 0x0 0x0 0x0



Video Card:

Driver: AMD Radeon VII

DirectX Driver Name: aticfx32.dll

Driver Version: 27.20.2001.9003

DirectX Driver Version: 27.20.2001.9003

Driver Date: 7 11 2020

OpenGL Version: 4.6

Desktop Color Depth: 32 bits per pixel

Monitor Refresh Rate: 144 Hz

DirectX Card: AMD Radeon VII

VendorID: 0x1002

DeviceID: 0x66af

Revision: 0xc1

Number of Monitors: 2

Number of Logical Video Cards: 2

No SLI or Crossfire Detected

Primary Display Resolution: 1920 x 1080

Desktop Resolution: 3840 x 1080

Primary Display Size: 23.54" x 13.23" 26.97" diag

59.8cm x 33.6cm 68.5cm diag

Primary Bus Type Not Detected

Primary VRAM Not Detected

Supported MSAA Modes: 2x 4x 8x



Sound card:

Audio device: Speakers Logitech G933 Gaming



Memory:

RAM: 16317 Mb



VR Hardware:

VR Headset: None detected



Miscellaneous:

UI Language: English

Media Type: Undetermined

Total Hard Disk Space Available: 2384052 Mb

Largest Free Hard Disk Block: 231362 Mb

OS Install Date: Jan 01 1970

Game Controller: None detected

MAC Address hash: eaa0c6345e2b5024010fc495175e1db10d38456c

Disk serial number hash: 78bd6de2

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.

 

PC Crashing on every game

OK what i am gonna do - i will take second pc from my friend... Will build all my sistem on his MB... And then if it crashes... - will step by step take out my parts and put his - untill i have no crash any more... Damn it sounds stupid and will take like all day :S... Any other ideas how to make effective testing if i have second PC?

Or maybe give it away to disruption? *Big Grin
Разборка компьютеров в Китае (21 фото)