Windows 10: pc don´t shut dow, sleep or hibernate

hi.

when i click on shutdown/hibernate/sleep button in start menu, system performs a log out and screen goes off and nothing else. Fan are working and led light are on. I waited 30 min but it didn´t shut down. In this state it woke up when touch pad or keyboard used and you face a welcome picture and log in screen. hibernating goes the same way. But that doesn´t work, only sleep and restart button work as expected.

the problem start after i install windows 10 I had Windows 8. I think it´s not from the hardware and I also tried the power energy options and it didn´t work.

My laptop is a HP and I tried install the drivers from Win 8 and automatically installed again the Win10 ones.

Help please?

:)

 

Shutting down, hibernating, or sleeping?

Speaking of ... I just built a new PC with an AMD Kaveri and Windows 7 64 and the option sleep is greyed out, I get shut down and hibernate; it's funny, on my PC (see specs) I get sleep and shut down not hibernate. I tried the bios but I'm clueless. Any ideas?

 

Shutting down, hibernating, or sleeping?

When sleep is grayed out it probably means that you're missing a driver required to do it or rather a device is incapable of going to sleep, but more often than not it's drivers that haven't been installed. I would make sure you're not missing any chipset or something.

 

Shutting down, hibernating, or sleeping?

You may have a device that is not compatiable with sleep states or it could be a driver causing it... like this one ( Sleep Option greyed out ), that was caused by a generic display driver.

Make sure all your drivers are up to date and all drivers are installed.
Look in device manager, see if there are any devices that are generic or unknown.

And, here is an explanation of the BIOS ACPI settings --> Difference between S1 (POS) and S3 (STR) standby mode in BIOS?

You might want to start a thread, if you want to get into fixing it.