Windows 10: Pc freezes and requires hard boot.

Discus and support Pc freezes and requires hard boot. in Windows 10 BSOD Crashes and Debugging to solve the problem; So recently I have been experiences crashes with my PC. My screen completely freezes, and I hear a notification sound in the background. I have tried... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by NathanUrbanovsky, May 7, 2020.

  1. Pc freezes and requires hard boot.


    So recently I have been experiences crashes with my PC. My screen completely freezes, and I hear a notification sound in the background. I have tried to get minidump files, but there are none. I have the latest graphics card drivers. I also have the latest windows update accept for the KB4550945. I have a small suspicion it might be the Realtek audio device interfering with my graphics card but I don't know. In the reliability monitor, I get a few critical events every time I crash. The one that's there every time is desktop window manager stopped working.



    APPCRASH

    Application Name: dwm.exe

    Application Version: 10.0.18362.387

    Application Timestamp: 8e064b77

    Fault Module Name: StackHash_7f4f

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception Code: e0464645

    Exception Offset: PCH_C7_FROM_KERNELBASE+0x00000000000FF97F

    OS Version: 10.0.18363.2.0.0.768.101

    Locale ID: 1033

    Additional Information 1: 7f4f

    Additional Information 2: 7f4f3d90dbcb9bd946b480dc62d37386

    Additional Information 3: 6edf

    Additional Information 4: 6edfe0cfa8bc7acf68d7044a634ecd18


    There is also an Invidia share crash and windows explorer crash.

    :)
     
    NathanUrbanovsky, May 7, 2020
    #1
  2. Geethu B Win User

    Windows 10 keeps freezing / stalling the PC requiring Hard re-boot

    Hi Christian,



    Thank you for contacting Microsoft Community. I understand that your computer is freezing and need to hard restart.
    I will surely help you to fix this issue.



    This issue could have occurred due to conflict between third party applications.



    I suggest you to boot the computer to Safe Mode and check if the issue occurs. If the issue do not occur in Safe Mode, I suggest you to set the computer in a clean boot state and check if it helps.



    Step 1:

    I suggest you to refer the article and check if it helps.

    http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



    Step 2:

    If the issue do not occur in Safe Mode, perform a clean boot and check. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135





    Warning:

    1. Applies to Windows 10.

    2. After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup
    mode.



    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.
     
    Geethu B, May 7, 2020
    #2
  3. Naki Win User
    GPU-Z 0.7.8 / 0.7.9 / 0.8.0 Bios reading not possible GTX670-solved with gpu-z 0.8.1

    @Maban - does GPU-Z fail the same way for you the way it does for me? I.e. total system freeze/lockup, requiring a hard reset?

    @W1zzard - I will try the suggested steps later today, as I am not near that PC at the moment.
     
    Naki, May 7, 2020
    #3
  4. Vykis Win User

    Pc freezes and requires hard boot.

    Windows freezes that require hard reset

    Thank you for reply I got BSOD this morning when booting ant this is what your suggested program shows. All I found on google is that hal.dll is connected to windows xp or boot.ini so that makes no sense, I suppose this file is corrupted so should I change it manually by getting dll from internet or there is another way to fix it? also ntosknl.exe so it point to my RAM?

    Pc freezes and requires hard boot. [​IMG]
     
    Vykis, May 7, 2020
    #4
Thema:

Pc freezes and requires hard boot.

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