Windows 10: PC Hangs after installing Video Card driver

Hello Guys!


Good day! Hope someone can help me. So today sadly my pc froze unexpectedly and I don't know why. This occurred when I finished printing something. I left my pc on probably 10 minutes and when I came back it just froze. So normally I thought its just a glitch and I forcefully shut it down but after several tries it just re opens the automatic repair. After that I decided to reformat it BAD CHOICE but when I installed the fresh windows 10 20h2 updates and the drivers for my PC, it gets weird as when I tried installing the AMD driver v21.3.1 for the video card, it hangs with a black screen. I waited for 30 mins and it doesn't do anything. I tried multiple times of reformatting but until today I can't shake any solutions.


Here are all the debugging procedures I tried so far.


1. reformatted the PC on fresh install using USB Media drive and checked the files using sfc /scannow.[COLOR=rgba64, 64, 64, 1] [/COLOR]No issues shown. after that installed the drivers first using APP CENTER on gigabyte and secondly using check for updates. Downloaded the auto scan driver for AMD video card driver and while installing, the screen hangs and became black after the stutter effect while installing it. Forced reset the PC and ran using safe mode with network. tried installing the video card driver but it shows error 192. Tried downloading the amd cleanup utility and re install the video card driver but no avail.


2. reformatted the PC on fresh install using USB Media drive and checked the files using sfc /scannow.[COLOR=rgba64, 64, 64, 1] [/COLOR]No issues shown. this time installed all the drivers using check for updates first and then downloaded the drivers for gigabyte. This time instead of downloading it from the APP CENTER, I just copied all the needed drivers that is shown from the APP CENTER and downloaded it on the gigabyte website instead of course I picked the updated ones. I didn't know what 2004 versions vs the 20h2 updates that I needed for my pc so I just did the same name with the updated version that is shown from the app center and clicked the downloaded versions that has a compatible with 20h2 updates that was listed on the site. After that installed the AMD Video card driver. this time instead of using the auto scan, I downloaded it manually from the AMD website. Sadly when I tried installing it, it was the same result as the first time I tried.


3. reformatted the PC on fresh install using USB Media drive and checked the files using sfc /scannow. No issues shown. Downloaded the drivers and installed it from the gigabyte website first but didn't touch the check for updates. This time I checked the Device manager and I can see the Display adapters Radeon RX 5500 XT is missing. Installed the check for updates. re checked the files using sfc /scannow. No issues shown. Re checked the Device manager and the Display adapters changed to basic display. Tried downloading the AMD driver manually from the site and while installing, the screen hangs again and became black after the stutter effect while installing it.


Note: Also I tried installing it on safe mode for the 3rd try but still no avail. Also it sometimes show that when i tried installing it on safe mode, it says either error 192 or an error code that stated that it's not advisable on installing it on windows or a driver has a conflict apologies as i forgot the message error. Also i tried installing the amd driver for a lower version but its still the same.

Hope you guys can help me. Thanks!

PC SPECS:

MOTHERBOARD: B460 AORUS PRO AC

BIOS VERSION: f2

PROCESSOR: intel core i7-10700

VIDEO CARD: ASUS RADEON RX 5500 XT

MEMORY: KINGSTON HYPERX FURY 16GB

WINDOWS VERSION: 20H2

OS BUILD: 19042.631

EDITION: Windows 10 Home

:)

 

installing or uninstalling video drivers causes system to hang


Hello, I'm wondering if you are aware Uncle MS manages the normal set of Windows drivers you need for your PC in Win 10?
Thus if you install drivers which differ from his list, he will replace them unless you take special steps.

Key question:
Since you installed Win 10, has your PC ever been stable?

 

Video card driver crashing when playing games

We suggest that you rollback your driver. To do so, kindly follow the steps below:

• Press Windows key + R to open run dialog box.
• In the dialog box window, type devmgmt.msc and hit enter.
• Right click on your video card driver -> Properties ->
  Driver tab and select Rollback driver.

If the issue persists, it could be better to contact the developer of the game.

Regards.

 

No video after installing Windows10

Hi Adrain,

Thank you for posting in Microsoft Community.

This issue might be because of corrupted graphic drivers.

I suggest you to run the video troubleshooter and check if it helps.

• Type Troubleshooting in search and click
  Troubleshooting.
• In the left pane click on View all
• Select Video Playback.
• Follow the prompted steps to troubleshoot this issue.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• Open Device Manager.
• Expand ‘Display Adapter’.
• Locate the display driver.
• Right-click on the display card listed and click on ‘Update Driver Software’

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue for further assistance.

Thanks.