Windows 10: PC is slow on saving files to network share, gets stuck sending jobs to printer, cannot be...

Hello there,

I have some really weird issues with one PC in a homeoffice with just 2 devices.
There are two PCs both running Windows 10 1909 which are mounting several network shares from a Synology NAS hanging on the same switch.
Now since 2 days ago, one of the PCs has really weird issues with some network services:

1. When I try to save files e.g. from Excel or Word to the network share, then it shows a loading screen "saving as..." which keeps on loading for a while and sometimes it's really saving, sometimes it then shows a warning "File couldn't be saved".
2. When I'm printing e.g. a snippet from Google Maps or some other picture, it takes a really long time for it to completely arrive at the printer like 5 to 10 minutes and sometimes it's just stuck there and I need to restart the PC to get it our of the printing queue.
3. I use AnyDesk to connect to those PCs for some remote work. And now I cannot connect to this PC anymore. It authenticates well and then is stuck at "Waiting for an image". As a workaround I now connect to the other PC via AnyDesk and then use AnyDesk on this PC to connect to the "broken" PC.

I really searched everything, updated all programs and Windows and disabled Kaspersky, rebooted multiple time, tried finding updates for the network card and used the Windows troubleshooting software, but I simply couldn't find any issues.

I'd be happy for any help here. Thanks in advance!

:)

 

Print job stuck in queue

Another "fun fact": if I am on another network, the printer is still in my printer list, but the queue seems to be empty. It is only as I get on the network again, the stuck job shows up.

 

Excel files only open/save slow on network share

• Opening any Excel file, even an empty Excel file from any network share located on any machine on this domain network results in slow performance. When opening a file, Excel will state: "Downloading: <path name>", then will say "Processing...", then will
  say "Opening: <path name>", then will say "Processing...", and then finally opens. Once open the file performs normally.
  
• The Save process is equally slow for any Excel file saving to a Network Share
• Opening these same files locally on any machine is fast.
• Opening any other file type on these shares is fast, including Word, pdf, jpg, etc. of much larger size than the Excel files.
  
• The slow performance is seen on all machines on the network.

It seems like this would be a network issue but I'm not sure where to start. Again it only affects Excel files, nothing else. But it affects all Excel files.

Some machines here are Windows 7 running Office 2010, but the same slow behavior is seen on Windows 10 machines running Office 365.

 

Home Network and shared printer access problems

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are having issue with accessing the files and printer within the network and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the error message you get, while accessing the file or the Printer using Windows 7 PC?
  
• Are you aware of any recent changes on the PC, prior to this issue?
  

Meanwhile, we would suggest you to perform all the steps in all the PC that are connected in the network as suggested by Roohi Taj on January 8th, 2019
in this
post.



As an additional information please refer the below articles:

File sharing over a network in Windows 10

Share files in File Explorer



We await your response.



Aditya Roy

Microsoft Community – Moderator