Windows 10: PC Keeps Crashing During Games with two nvlddmkm errors

Hi my computer has been crashing on and off for a several months with a two main errors. I have tried a few things that i have looked up and cannot get it fixed. I typically play the Division 2 and a few other games that range from more graphically intensive to less. It started with the computer freezing and going black and then nothing happening so I would have to manually reboot, and be fine for the rest of the night. Some times it would freeze and the colors would get distorted with some minor artifact-ing. It seems to have gotten worse the last few weeks as I have not been able to get in

:)

 

Getting nvlddmkm error in event viewer, game crashing

Hi,

I've been getting nvlddmkm errors in event viewer every time I play the game Outlast 2 which was just released. I'm using Lenovo IdeaPad laptop, while not high specs, it can run the game at 60fps at mid-high settings with no problem so I highly doubt that it's not meeting minimum requirements. Gonna keep it point form for easy read.

Symptoms:

• Within 1-10min of gameplay, game would freeze for a few seconds then throw a "Outlast 2 has stopped working" Windows error
• Few seconds after clicking "close program" in the error, it would throw a "Rendering thread exception - fatal error"
• After closing that, it would finally throw a Microsoft Visual C++ runtime error "RUNTIME ERROR! R6025 -pure virtual function call"
• In event viewer, I get about 16 or so error events, "The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer" (screenshot)
• Also get a warning event in event viewer usually on top of error events, "Display driver nvlddmkm stopped responding and has successfully recovered"
• Only game crashes, windows not affected

Specs:

• Windows 10 64-bit with anniversary update, no creators edition
• i7-4700MQ
• 8GB RAM
• Nvidia GT750M Optimus, latest driver as of this post which is 383.22

Things already tried:

• Absolute minimum graphic settings in-game + windowed mode
• Disable hibernate/quick start in power options and restart computer
• Use DDU-safe mode to uninstall everything Nvidia related, then manually download 383.22 and reinstall it, didn't install GeForce Experience or PhysX
• Use DDU-safe mode to uninstall everything Nvidia related, then manually download 368.81 to roll back, didn't install GeForce Experience or PhysX
• Power options -> PCI Express -> maximum power settings
• Power options -> processor power management -> max processor state -> change to 99% instead of 100%
• sfc scannow in CMD (no errors)
• DISM checkhealth in CMD (no errors)
• Adding TDRDelay registry key and set it to 10
• Whitelist entire game directory in Windows Defender
• Create new windows user account and launch game from that account
• Force game to use integrated Intel HD graphics -> this would prevent any crash, but obviously be unplayable at like 5fps. So this means it's something wrong with Nvidia drivers, and not my computer?

I even chatted with service rep from Nvidia, they're out of ideas too and told me "check with Lenovo", lol.

Does anyone have any other ideas?

 

Getting nvlddmkm error in event viewer, game crashing

I already ran sfc scannow yesterday, as well as DISM checkhealth, neither returned error. I didn't run DISM restorehealth or chkdsk though, is it still needed?

Btw I'm not getting any BSOD's or any windows problems, only issue is game is freezing and crashing.

 

FIXED nvlddmkm gaming/video crash error (Bad RAM).

I wanted to share how I resolved the frustrating nvlddmkm issue many people continue to experience.

TL;DR:
One of two DIMMs (RAM sticks) on my computer was faulty, causing errors in the GPU's ability to consistently access the graphics driver.
Removing the faulty DIMM solved the issue.

The issue:

Many users (myself included) experience a crash while playing games or using graphic-intensive applications.

This can manifest as a black screen, crash to desktop, unresponsive system or sometimes immediate system restart.

In Windows Event Viewer, this can show as a Warning from Source: Display, Event ID 4101:

"Display driver nvlddmkm stopped responding and successfully recovered."

It also appears in Unreal Engine crash reports as an Unreal Process crash:

"Unreal Engine is exiting due to D3D device being lost".

Issue appears in 3D Mark as a crash during benchmarking, with a benchmarking score of 0 and notification "an error has occurred".

Interestingly, Heaven Benchmark did not encounter this issue.

Attempted fixes:

Many people have posted solutions to this issue, and sometimes they work for some users, but never did for me.

These solutions include:

• Clean Re-install of graphics driver.
  
• Removal of old drivers using DDU.
  
• Manually updating every system driver on the computer via Windows Device Manager.
  
• Automatically updating every system driver on the computer via DriverEasy.
  
• Changing Timeout Delay Recovery (Tdr) in the system Registry**.
  
• Ensuring all overclocking is set to default settings.
  
• Underclocking the Graphics Processing Unit (GPU).
  
• Setting all system power setting to maximum performance.
  
• Replacing Graphics Processing Unit with new and improved GPU.
  
• Replacing Power Supply Unit with new and improved PSU.
  
• Replacing Hard Disk Drive with new and improved Solid State Disk Drive.
  
• Clean install of Windows.
  
• Command Prompt diagnosis and file repair via System File Checker command.
  
• 3x visits to local PC repair shop.
  
• Checking computer Memory Integrity via Windows Memory Diagnostics Tool.
  

**I must stress, updating the system Registry can have negative repercussions on system stability if done incorrectly.

The solution that worked:

The Windows Memory Diagnostics Tool didn't find any issues with my RAM, but it got me thinking. If there was a problem with only one of the two DIMMs, could the tool determine this?

From some late-night YouTube watching, I learned that RAM is actually pretty darn important to the system, and also that RAM performance can degrade or even fail over time. Luckily, it's comparatively cheap to replace relative to the other computer components.

I removed one of the two DIMMs, and found the computer wouldn't boot when powered on.

• Swapping the DIMMs resulted in a successful power-on and boot to Windows.
  
• Running off one DIMM, I was able to successfully run application without the nvlddmkm crash.
  
• Running off one DIMM was stable, albeit with performance limitations due to only 4GB RAM being available.
  
• Re-inserting the faulty DIMM caused nvlddmkm errors to return.
  

I bought two new DIMMs to replace the old RAM, and hey-presto, 3-years of nvlddmkm problems were now resolved, and has never re-occurred 6-months later.

Summary:

If you are experiencing nvlddmkm error crashes, driver updates/software solutions may work for you.

If not, you may have faulty hardware, and this could be the RAM, like I experienced.

Test your RAM by removing one of your two DIMMs, and then swapping them and testing again.

Luckily, RAM one of the easiest and most affordable components to replace.

Hope this helps.

Ben.