Windows 10: PC keeps saying there has been a problem and needs to restart

Definitely malware can mess with anything and everything. Not sure what they would be achieving disabling random services. Killing AV services is understandable.

When you get a shutdown is there anything in the event logs?

 

We're are the logs found

its still shutting down randomly with the windows message the pc has a problem and will restart in one minute
ran full rootkit programs but nothing found, still in clean boot

any ideas please

 

Right click Start, left click Event Viewer.

When it opens, second one down, left side, Windows logs. Expand. There are several, I would check system first, then application.

Ken

 

I had a quick look through, saw a reference to tweaking.com which I installed ages ago and also kidswatch...parental control software...these are now uninstalled. I have run every rootkit and av program I can find, superantispyware found a few, chose to remove all......deleted the contents of a folder windows/.....updates, can't remember the exact name...
since restarting has been stable for 2 hours, but seems like a time bomb waiting to go off....also uninstalled completey avast AV in. Are it had been compromised.....will reinstall now.

Need to reset the logs, then check straight after an event.....can this be done easily

 

Very.

Right click on log, click on Clear log.


Ken

 

Luckily my problem is now resolved.....I tried DISM, but apparently that is currently not working....
then tried every antivirus and rootkit killer I could find, allowed them to disinfect and delete everything found......now the shutdown issue has gone, will never know what it was.......
thanks everyone