Windows 10: PC loses internet randomly - help needed to troubleshoot

Discus and support PC loses internet randomly - help needed to troubleshoot in Windows 10 Network and Sharing to solve the problem; I have this setup at home: ISP Modem/Router (in bridge mode) - Asus RT-AX86U (router) - Ethernet Cable (approx 3m/10ft) - Desktop PC (Win10) During the... Discussion in 'Windows 10 Network and Sharing' started by Damun, May 12, 2021.

  1. Damun Win User

    PC loses internet randomly - help needed to troubleshoot


    I have this setup at home: ISP Modem/Router (in bridge mode) - Asus RT-AX86U (router) - Ethernet Cable (approx 3m/10ft) - Desktop PC (Win10) During the last couple of weeks my PC has started to lose internet connection. The problem disappears after a reboot. It has happened 6-7 times now - apparently randomly. The connection can be lost while idle or while surfing. Only my PC loses internet (only one connected to the Asus router by ethernet). WiFi still works and internet is accessible by other devices. I have tried to run the network troubleshooting utility in Win 10 the last two times it happened. First time it reported a problem with DNS. Second time (today) it reported no ethernet cable! I haven't touched the cable in at least 6 weeks. Today i decided to do a network reset in Win 10. Logs in the Asus router do not show anything at the time when internet is lost System log in windows does not show anything. But perhaps i am not looking in the right place. Is there anything i can do to narrow down the cause of this problem? Specific logs to look at?

    :)
     
    Damun, May 12, 2021
    #1

  2. Randomly losing internet

    I'm having this incredibly annoying problem where my desktop randomly loses internet connection. Restarting the PC doesn't fix it, resetting the router doesn't fix it, I just have to wait until it comes back. I'm currently running a virus scan just in case something sneaked in.

    Anyone ever come across anything like this before?
     
    Red_Machine, May 12, 2021
    #2
  3. Windows 10 Pro loses internet connection randomly

    Hi,

    My name is Mohammed Shuaib, an Independent Advisor and I'm here to assist you with the issue of INternet disconnects randomly. Please follow the below to fix the issue.

    Fix #1:

    Step 1:

    Go to the search box next to the Windows icon and type Troubleshoot then click to open it.

    Step 2:

    Click on Troubleshoot

    Step 3:

    Then select Network Adapter and click Run the Troubleshooter

    Step 4:

    Restart PC

    Let me know the status after performing the above.

    Regards

    Shuaib

    Independent Advisor
     
    MohammedShuaib1986, May 12, 2021
    #3
  4. PC loses internet randomly - help needed to troubleshoot

    losing internet connection

    Hi,

    Sorry for the inconvenience caused.

    Please let us know if you receive any error code or error message.

    Try the following methods and check if it helps:

    Method 1: Run the Internet Connections troubleshooter.

    Follow the below steps:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Internet Connections.

    5. Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Network adapters driver from the Device Manager.

    Follow the below steps:

    1. Right click on Start button and click on
    Device Manager.

    2. Expand the
    Network adapters driver from the list.

    3. Right click on the driver and click on
    Update driver Software.

    I suggest you refer the help article below as well.

    Fix Wi-Fi connection issues in Windows

    Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!
     
    Joy Kemprai, May 12, 2021
    #4
Thema:

PC loses internet randomly - help needed to troubleshoot

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