Windows 10: Pc not recognizing keyboard and mouse after windows update

Not sure what sub this should go in so I'm going to post here. I had an update and restart for windows and now it isn't recognizing the mouse or keyboard. The USB ports have power and my mouse's decorative lights are on but my keyboard won't light up, and no input on either is being recognized. I have tried different USB ports and a different keyboard and mouse in different ports and still no response. I already updated to 1903 earlier, this update came out in the past 24 hrs. Everything was working fine before the update. I am not stuck at the black screen, I am stuck at the windows wallpaper before the login page. Any help would be great.

:)

 

Keyboard and mouse not recognized after boot-up!


Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.

 

Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

Hi,

To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

• Is it one USB dongle for the mouse and keyboard?
• Have you tried any troubleshooting steps to resolve the issue?
• Did you make any changes to your computer prior to this issue?

We suggest checking the article below to help you resolve the issue.

Update a driver for hardware that isn't working properly

Thank you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.