Windows 10: PC power options not working.

Discus and support PC power options not working. in Windows 10 Performance & Maintenance to solve the problem; PC will not sleep automatically, monitor won't shut off, screen saver won't activate automatically. Power options are set to balanced. Checked... Discussion in 'Windows 10 Performance & Maintenance' started by Alexa2686, May 5, 2019.

  1. Alexa2686 Win User

    PC power options not working.


    PC will not sleep automatically, monitor won't shut off, screen saver won't activate automatically. Power options are set to balanced. Checked advanced options for issues, none found. Used windows powershell admin to test powercfg /requests came back none on all counts. powercfg /energy results listed below:


    Power Efficiency Diagnostics Report
    Computer Name DESKTOP-JTDGVR7
    Scan Time 2019-05-05T18:12:43Z
    Scan Duration 60 seconds
    System Manufacturer MSI
    System Product Name MS-7A71
    BIOS Date 04/07/2017
    BIOS Version 1.20
    OS Build 17134
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 164
    Thread Count 2080
    Report GUID {12879ad7-f7d4-4dea-92fe-5b93dc1dae12}
    Analysis Results Errors

    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Apple iPod USB Driver
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_05AC&PID_1267
    Port Path 13
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_03F0&PID_C511
    Port Path 12
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_1A2C&PID_409E
    Port Path 9
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Xbox 360 Controller for Windows
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_1BAD&PID_F016
    Port Path 11
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_046D&PID_C52B
    Port Path 10
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Xbox 360 Controller for Windows
    Host Controller ID PCI\VEN_8086&DEV_A2AF
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_045E&PID_028E
    Port Path 4
    CPU UtilizationPC power options not working. :processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 4.58
    Platform Power Management CapabilitiesPC power options not working. :pCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name USB Mass Storage Device
    Device ID USB\VID_05AC&PID_1267&MI_00\000A2700241B92DB&AAPL0
    Device Status 0x1806400
    Device Problem Code 0x15
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Intel(R) Wireless Bluetooth(R)
    Device ID USB\VID_8087&PID_0A2A\5&390BD0A5&0&2
    Device Status 0x1806400
    Device Problem Code 0xa
    Warnings
    Platform Timer ResolutionPC power options not working. :platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10000
    Maximum Timer Period (100ns units) 156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 10776
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 11900
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 11396
    Requesting Process Path \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3276
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3216
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name Steam.exe
    PID 10776
    Average Utilization (%) 0.67
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll 0.25
    \SystemRoot\system32\ntoskrnl.exe 0.21
    \Device\HarddiskVolume4\Windows\System32\wow64cpu.dll 0.04
    Information
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 10776
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll

    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll

    \Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll

    \Device\HarddiskVolume4\Program Files (x86)\Steam\tier0_s.dll

    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll

    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 11900
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\SDL2.dll

    \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 11396
    Requesting Process Path \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\libcef.dll

    \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3276
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll

    \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe

    \Device\HarddiskVolume4\Windows\System32\ucrtbase.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3216
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll

    \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\core.dll

    \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe

    \Device\HarddiskVolume4\Windows\System32\msvcp140.dll

    \Device\HarddiskVolume4\Windows\System32\ntdll.dll

    \Device\HarddiskVolume4\Windows\System32\kernel32.dll

    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power PolicyPC power options not working. :power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 4
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 5
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 6
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control
    Platform Power Management CapabilitiesPC power options not working. :processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 7
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 4200
    Maximum Performance Percentage 607
    Lowest Performance Percentage 30
    Lowest Throttle Percentage 2
    Performance Controls Type ACPI Collaborative Processor Performance Control

    :)
     
    Alexa2686, May 5, 2019
    #1

  2. Windows 10 Power Options Not working

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    I suggest you to follow the below methods and check if it helps.

    Method 1: Use the hardware troubleshooter to fix the issue

    The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.
    Follow these steps:

    • Press Windows key to get the Start menu.
    • Type Troubleshooting in the search box right up corner and hit enter.
    • Click on Troubleshooting tab.
    • Click on view all option on the upper left corner.
    • Select the power options from the list.
    • Click Next to run the power Troubleshooter.
    Method 2: Also I suggest you to create a new power plan and check if it helps.

    • Go to control panel and then click on power options.
    • Then click on create new power plan.
    • Change the power plan accordingly and check.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, May 5, 2019
    #2
  3. sleep mode and power options not working on Windows 10

    Hi,

    Thank you for contacting Microsoft Forums.

    For issues with sleep mode and power options follow the steps provided below.

    Run the Power troubleshooter and check.

    Follow the steps to run the troubleshooter:

    • Open Control Panel.
    • Type Troubleshooting in search and click
      Troubleshooting.
    • Now type Power in the search option.
    • Click on Power troubleshooter to run.

    I would suggest you to try updating the Display driver and check if the issue persists. If you already have all the latest drivers from Windows updates, then I would suggest you to visit the computer manufacturer's website, download and install the latest
    drivers in compatibility mode and check.

    Hope this helps.
     
    Anish A Kumar, May 5, 2019
    #3
  4. PC power options not working.

    Power Options don't work.

    Do Sleep and Hibernate work from the Power shortcuts just above the Start button in Start Menu?

    Work through the steps in
    Sleep Mode Problems
    to test with short timeouts after each step or two. As I said earlier, this has always worked for me and rarely do I need to work through the entire list.
     
    Greg Carmack - Windows MVP, May 5, 2019
    #4
Thema:

PC power options not working.

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