Windows 10: PC power options not working.

PC will not sleep automatically, monitor won't shut off, screen saver won't activate automatically. Power options are set to balanced. Checked advanced options for issues, none found. Used windows powershell admin to test powercfg /requests came back none on all counts. powercfg /energy results listed below:


Power Efficiency Diagnostics Report
Computer Name DESKTOP-JTDGVR7
Scan Time 2019-05-05T18:12:43Z
Scan Duration 60 seconds
System Manufacturer MSI
System Product Name MS-7A71
BIOS Date 04/07/2017
BIOS Version 1.20
OS Build 17134
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 164
Thread Count 2080
Report GUID {12879ad7-f7d4-4dea-92fe-5b93dc1dae12}
Analysis Results Errors

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Apple iPod USB Driver
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_05AC&PID_1267
Port Path 13
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_03F0&PID_C511
Port Path 12
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_1A2C&PID_409E
Port Path 9
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Xbox 360 Controller for Windows
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_1BAD&PID_F016
Port Path 11
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_046D&PID_C52B
Port Path 10
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Xbox 360 Controller for Windows
Host Controller ID PCI\VEN_8086&DEV_A2AF
Host Controller Location PCI bus 0, device 20, function 0
Device ID USB\VID_045E&PID_028E
Port Path 4
CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 4.58
Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name USB Mass Storage Device
Device ID USB\VID_05AC&PID_1267&MI_00\000A2700241B92DB&AAPL0
Device Status 0x1806400
Device Problem Code 0x15
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name Intel(R) Wireless Bluetooth(R)
Device ID USB\VID_8087&PID_0A2A\5&390BD0A5&0&2
Device Status 0x1806400
Device Problem Code 0xa
Warnings
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 10776
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 11900
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 11396
Requesting Process Path \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3276
Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3216
Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Steam.exe
PID 10776
Average Utilization (%) 0.67
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll 0.25
\SystemRoot\system32\ntoskrnl.exe 0.21
\Device\HarddiskVolume4\Windows\System32\wow64cpu.dll 0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 10776
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\Steam.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll

\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll

\Device\HarddiskVolume4\Program Files (x86)\Steam\tier0_s.dll

\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 11900
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\SDL2.dll

\Device\HarddiskVolume4\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 11396
Requesting Process Path \Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\libcef.dll

\Device\HarddiskVolume4\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3276
Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll

\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\LegacyCsLoaderService.exe

\Device\HarddiskVolume4\Windows\System32\ucrtbase.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3216
Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\libzmq-v120-mt-3_2_4.dll

\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\core.dll

\Device\HarddiskVolume4\Program Files\Intel\Intel(R) Online Connect Access\IntelTechnologyAccessService.exe

\Device\HarddiskVolume4\Windows\System32\msvcp140.dll

\Device\HarddiskVolume4\Windows\System32\ntdll.dll

\Device\HarddiskVolume4\Windows\System32\kernel32.dll

\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 4
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 5
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 6
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 7
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 4200
Maximum Performance Percentage 607
Lowest Performance Percentage 30
Lowest Throttle Percentage 2
Performance Controls Type ACPI Collaborative Processor Performance Control

:)

 

Windows 10 Power Options Not working

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below methods and check if it helps.

Method 1: Use the hardware troubleshooter to fix the issue

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.
Follow these steps:

• Press Windows key to get the Start menu.
• Type Troubleshooting in the search box right up corner and hit enter.
• Click on Troubleshooting tab.
• Click on view all option on the upper left corner.
• Select the power options from the list.
• Click Next to run the power Troubleshooter.

Method 2: Also I suggest you to create a new power plan and check if it helps.

• Go to control panel and then click on power options.
• Then click on create new power plan.
• Change the power plan accordingly and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

sleep mode and power options not working on Windows 10

Hi,

Thank you for contacting Microsoft Forums.

For issues with sleep mode and power options follow the steps provided below.

Run the Power troubleshooter and check.

Follow the steps to run the troubleshooter:

• Open Control Panel.
• Type Troubleshooting in search and click
  Troubleshooting.
• Now type Power in the search option.
• Click on Power troubleshooter to run.

I would suggest you to try updating the Display driver and check if the issue persists. If you already have all the latest drivers from Windows updates, then I would suggest you to visit the computer manufacturer's website, download and install the latest
drivers in compatibility mode and check.

Hope this helps.

 

Power Options don't work.

Do Sleep and Hibernate work from the Power shortcuts just above the Start button in Start Menu?

Work through the steps in
Sleep Mode Problems to test with short timeouts after each step or two. As I said earlier, this has always worked for me and rarely do I need to work through the entire list.