Windows 10: PC Randomly Freezing

Discus and support PC Randomly Freezing in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, here. I've posted on this forum before (a year ago or so?), when I seemed to be having a freeze/BSOD issue which at the time "we" fixed with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by toar4ever, Jun 25, 2017.

  1. toar4ever Win User

    PC Randomly Freezing


    Hello, here.

    I've posted on this forum before (a year ago or so?), when I seemed to be having a freeze/BSOD issue which at the time "we" fixed with updating the vBIOS of my GPU.

    My PC worked for about a year since that fix and I thought it was happily fixed, until my PC started freezing once again since the last week. I'm not sure why it is happening since I'm not getting any BSOD errors, and I'm not really finding anything in the EventViewer (don't have much experience with that) so I was hoping if you guys could help me out a bit PC Randomly Freezing :p

    I've attached a dm_log_collector below:
    Attachment 141232

    :)
     
    toar4ever, Jun 25, 2017
    #1

  2. Windows 10 keeps freezing

    My PC freezes randomly when I am working on Windows 10 Calendar.
     
    RobertFix1, Jun 25, 2017
    #2
  3. PC Freezes Randomly.

    Please provide more information so that the cause of your problem may be diagnosed.



    Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after
    the computer has been booted.



    Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut
    Win+R, type msinfo32
    and click OK . Place the cursor on
    System Summary. Select File, Export and give the file a name noting where it is located. Click Save.
    Do not place the cursor within the body of the report before exporting the file.
    The system creates a new System Information file each time system information is accessed. You need to allow a minute or two
    for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.



    Please upload to your OneDrive and share with everyone a copy of your
    System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.



    To access the System log select the keyboard shortcut Win+R, type
    eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and
    Save All Events as (the default evtx file type) and give the file a name. Do
    not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do
    not clear logs whilst you have a continuing problem.



    For help with OneDrive see paragraph 9.3:

    gerrys template
     
    Gerry C J Cornell, Jun 25, 2017
    #3
  4. PC Randomly Freezing

    Hi,

    Code: 0x00000154: UNEXPECTED_STORE_EXCEPTION (20.06.2017 11:53:44) [Windows 10] CAUSED BY: hardware_disk dump_mvs91xx.sys [7.09.2015] * driver created to provide disk access during crash dump file generation (Windows System File) NTFS.sys [6.07.1994] * NT File System Driver (Windows System File) PROCESS: MemCompression ============================================================================================================== 0x00000154: UNEXPECTED_STORE_EXCEPTION (27.05.2017 13:31:04) [Windows 10] CAUSED BY: hardware_disk RTKVHD64.sys [29.03.2013] * Realtek High Definition Audio Function Driver * => Realtek PROCESS: MemCompression[/quote]
    There seems to be a problem with your disk device (ssd) or disk controller. How is your SSD connected to your mainboard?

    There is also Deamon Tools installed. Its known for causing bluescreens. You should remove it for testing purposes.

    To check your disks:




    PC Randomly Freezing [​IMG]
    Diagnostic Test
    PC Randomly Freezing [​IMG]
    HDD TEST

    PC Randomly Freezing [​IMG]
    Run HDTune to check health and scan for errors.


    PC Randomly Freezing [​IMG]



    PC Randomly Freezing [​IMG]
    Note It may take some time, but look for signs of any errors or failure.

    You can also run a disk check using chkdsk. Refer to the tutorial for details of how to do this.
     
    BSODHunter, Jun 25, 2017
    #4
  5. toar4ever Win User
    Hello BSODHunter, thanks for the response!

    Attachment 141308Attachment 141309Attachment 141310Attachment 141311

    Did the HD Tune tests on my drives, my SSD does seem to have some damaged blocks that could be causing the issue... especially since it's my C: drive ...

    Ordered a new SSD and will do a fresh Windows 10 install when that comes in, let's hope that'll fix it!
     
    toar4ever, Jun 25, 2017
    #5
  6. zbook New Member
    Code: BugCheck 154, {ffffce09eac3b000, ffff8001de48de30, 2, 0}*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruption[/quote]
    Code: BugCheck 124, {4, ffffb10f52d52038, 0, 0}Probably caused by : GenuineIntel[/quote] Code: WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000004, PCI Express ErrorArg2: ffffb10f52d52038, Address of the WHEA_ERROR_RECORD structure.Arg3: 0000000000000000Arg4: 0000000000000000[/quote] Code: STACK_TEXT: fffff803`cbe62df8 fffff803`ca4c55cf : 00000000`00000124 00000000`00000004 ffffb10f`52d52038 00000000`00000000 : nt!KeBugCheckExfffff803`cbe62e00 fffff803`c9e5f2fd : ffffb10f`52d52038 ffffb10f`52d2ba98 ffffb10f`52d2ba98 ffffb10f`52d54a70 : hal!HalBugCheckSystem+0xcffffff803`cbe62e40 fffff80a`8581a42e : 00000000`00000750 00000000`00000000 ffffb10f`52d2ba04 fffff803`c9f40010 : nt!WheaReportHwError+0x25dfffff803`cbe62ea0 fffff80a`85811602 : ffffc700`b2b37c80 fffff803`cbe62f40 ffffc700`b2b37c80 00000000`00400a02 : pci!ExpressRootPortAerInterruptRoutine+0x1eafffff803`cbe62f00 fffff803`c9ca0255 : ffffc700`b2b37c80 ffffc700`b2b37000 00000000`00000000 fffff803`c9d705f0 : pci!ExpressRootPortInterruptRoutine+0x22fffff803`cbe62f60 fffff803`c9d7074f : fffff803`cbe54880 ffffc700`b2b37c80 00000045`bd4e6f7d 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5fffff803`cbe62fa0 fffff803`c9d709f7 : ffffb10f`5482c030 00000000`00000000 ffffb10f`5482c660 ffffb10f`54959000 : nt!KiInterruptSubDispatch+0x10ffffff803`cbe54800 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0x37[/quote]
    Code: BugCheck 154, {ffffb80ae77a1000, ffffce80ef4e50a0, 2, 0}*** WARNING: Unable to verify timestamp for RTKVHD64.sys*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys*** WARNING: Unable to verify checksum for win32k.sysProbably caused by : memory_corruption[/quote] RTKVHD64.sys Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/...Level=3&Conn=2


    Code: Windows failed fast startup with error status 0xC0000001.[/quote] Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



    There were three bsod in the zip file.
    The first one was from 05/19/2017 and that when debugged is WHEA 124
    That often indicates a hardware problem.
    It appears to be something connected to Intel pci express
    Is that a TV tuner card, Graphics card?

    The second one was from 05/27/2017 and that appears to be related to the Realtek driver.
    5) Please uninstall everything Realtek using device manager/control panel:
    Code: IntcAzAudAdd Service for Realtek HD Service for Realtek HD Kernel Manual Stopped OK FALSE FALSE 1,571,328 1,036,288 0 3/29/2013 2:40:06 PM C:\WINDOWS\system32\drivers\RTKVHD64.sys 3,456[/quote] See the link above for the re-installation of the Realtek driver.


    The third one was from 06/20/2017 and when debugged indicated memory.
    In the logs you had been running windows memory testing.
    It's unclear as to why that appears as a problem signature.
    Did the windows memory diagnostics crash or black screen during the testing?
    6) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
    http://www.memtest.org/https://answe...c7b7ff6461When Memtest86+ has completed 8 or more runs open the Microsoft snipping tool and make an image of the results to post into the thread.

    7) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    8) Another faulting application was: StoreAgentScanForUpdatesFailure
    Let's see the results of scannow and restorehealth.
    Perform windows updates and report any failed KB# with error code.
     
    zbook, Jun 26, 2017
    #6
  7. Zbook I know you want just help, and your advices are good. But not every little single error you find is causing bluescreens. We are here to help the users to fix their bsod crashes, not to show them every faulty single bit we can find. Sometimes I think the way you do, how good I am, what I can find all stuff. But then I go back into myself and realize that I prefer the systematic analysis. This does not overhelming the user and you can calmly solve the problem step by step.
     
    BSODHunter, Jun 26, 2017
    #7
  8. toar4ever Win User

    PC Randomly Freezing

    I appreciate the help though! I'm currently waiting on a new SSD that should be delivered any moment now and will do a fresh Windows 10 install when I've got it and I'll keep you guys posted if anything weird happens after that PC Randomly Freezing :p
     
    toar4ever, Jun 26, 2017
    #8
  9. Alright, let us know if you have problems again.
     
    BSODHunter, Jun 26, 2017
    #9
  10. toar4ever Win User
    Removed the old SSD, put the new one in, did a fresh install of Windows 10, and while installing all my programs I froze again (audio was hanging while crashing, no visible BSOD).

    Here's a new dm_collector:
    Attachment 141419
     
    toar4ever, Jun 26, 2017
    #10
  11. zbook New Member
    Do you use an analog telephone adapter (ATA): ProcessorMarvell_91xx_Config
    This is only for information: Drivers for Marvel 91xx Config ATA Device... Solved - Windows 7 Help Forums
    This driver needs to be updated. Or the application needs to be uninstalled.


    This driver needs to be reinstalled: HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001
    This is only for information: nVidiaDEV_0012
    Please use the Nvidia web site to find the best driver for your computer's configuration and operating system.
     
    zbook, Jun 26, 2017
    #11
  12. toar4ever Win User
    I don't use an ATA device no, but it might be a function on the Motherboard or something :S I got the Sapphire PureBlack x58, do you suggest installing all the possible Windows 10 (maybe even 8 or 7?) from this page?

    As for the nVidia HDAudio, I'll reinstall the drivers with that enabled, I usually don't install the 3D vision/HdAudio by nVidia, but if they cause issues when missing I don't mind installing PC Randomly Freezing :p
     
    toar4ever, Jun 27, 2017
    #12
  13. zbook New Member

    PC Randomly Freezing

    Run the SMART test on your new drive and post images into the thread.
     
    zbook, Jun 27, 2017
    #13
  14. toar4ever Win User
    Seems to be all fine with the new SSD, no damaged blocks:
    Attachment 141447Attachment 141448

    I've also reinstalled the nVidia driver with all components (3Dvision, hdAudio etc.)
     
    toar4ever, Jun 27, 2017
    #14
  15. Theres no minidump in your last log collector zip. So I think there was no bsod since your SSD swap?

    Check this please:

    PC Randomly Freezing [​IMG]
    BSOD Minidump - Configure to Create in Windows 10
    How to configure Windows 10 to configure Dump Files to be written in the event of a Blue Screen of Death (BSOD).


    Maybe theres an full memory dump generated:

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
     
    BSODHunter, Jun 27, 2017
    #15
Thema:

PC Randomly Freezing

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