Windows 10: PC stops charging when it is switched on but charges fine when switched off.

Hello All, since the last update my HP Envy laptop will charge fine when switched off then without moving it I switch it on and it stops charging. I have tried all the self help online like:

Three other charger cables.

Uninstalling battery drivers.

Changing power plan settings.

Also when I remove the battery and with the power cable plugged in it will not start.

Does anybody know of a fix as I can only use the laptop until the battery is discharged?

Any help much appreciated.

:)

 

will not switch on or take the charge.

was switching on my wifi and then it went all funny so a tried to switch it off but it just went all black. so now its not switching on even if u put it on the charge it doesn't start up or doing nothing. just dead.

 

Battery charging advice

When the battery is fully charged is it necessary to switch the AC charge off? I have had contradictory advice on this, and now due to a charging / battery issue with my 2-in-1 Tablet PC I need to know. If I do turn AC off I usually (not always) find I cannot switch charging back on. For charging to restart I have to Shutdown. Restarting the PC does not cause charging to start again. It can be that at the point charging is required, it is at the least inconvenient to Shutdown. If I have to, so be it, but it would be better if I can leave AC switched on. What usually happens then is when the charge drops to some point around 70% to 80% it starts charging again, automatically.

A related question, is it normal not to be able to run the PC from the AC when the battery charge has fallen to 0%? Or maybe this can be done if the battery is removed, but if so it is not of use to me as my Tablet PC, in common with others, is not easy to open

 

Notebook battery not charging when switched on


Hi all,
I bought a notebook three weeks ago for my wife, specifically a HP 14-an009a. It had Windows 10 pre-installed. It worked perfectly for a couple of weeks, but an issue has cropped up with the battery. When it is turned on and connected to the charger, the battery icon will say "37% available, plugged in, not charging". The actual percentage does vary, depending on use. I have tried all the various fixes (e.g. "Uninstall/reinstall Microsoft acpi-compliant control method battery" in the device manager and battery out/in, run off AC only then plug battery back in, etc), amongst others, but to no avail. The notebook will charge perfectly when it is switched off, however, with the little orange light on the side illuminating. It will turn white,however, when the machine is turned on (but not charging with the AC connected). Obviously, there have been several updates (including the big "anniversary one) since the purchase. Does anyone have any ideas how to rectify this? The battery is OK, and the charger works fine. There is no HP power control software/bloatware on the notebook either which could be causing this. I have changed power plans, and everything that I know of! I can only assume that the battery control driver (after an update) is overriding the charging when the notebook is turned on. Does anyone else have this issue? Please help.