Windows 10: PC Support Reps Tell Users to Uninstall Windows 10

I don't think that MS is going to make any changes to the current UI and I don't know why you think that the UI is not usable for desktops. I for one have no problem with it.

 

I agree with the answer but not the solution. After a year or two Windows starts slowing down, having more problems, etc. So I do a restore to OOB & presto, it's new again. (Actually I restore the image I made when I was still happy with how it performed. Same idea, different details.) New versions of Windows are excuses for buying new computers. Not that I consider that a bad thing, but it's the truth.

 

HaHa!
Last week, my neighbor called me in a panic mode. Her upgrade to Windows 10 with her Lenovo 27" All-in-One is going badly. She got the BestBuy's GeekSquad on site. After 3 hours, the rep recommended for her to make an appointment and bring her machine to the GeekSquad shop so they can reset it to factory condition of Windows 8.1. This service is not cover under her warranty!

The problem turned out a bad graphic driver update. I fixed for her in 20 minutes flat!

I find many Tech Rep in HP for the last 3 years is completely unreliable at about 40% rate based on my past experience. They sounded like they were reading from a script rather than thinking through troubleshooting!

Just my 2 cents!

 

I've found that unless the system is lean and devoid of crap OEM apps/malware, other misc garbage, its going to have some annoying issues after upgrading. Most systems I've upgraded end up needing a reset early on and then they're fine.

Windows 10's install/upgrade process leaves a lot to be desired. I don't blame the reps for suggesting the user to stick to what works because walking them through an upgrade, then telling them to reset their PC to make it usable is more trouble than its worth.

 

I absolutely agree. An OEM PC is setup with drivers that are best suited to a particular model and its capabilities. If the OEM PC is seen as having a compatible set of components by MS for the W10 upgrade, MS offers the upgrade to it without taking into account the modifications that the OEM has made to the PC. W10 is being promoted by MS as an OS that will evolve over time - that means it will not take long for it to outpace a basic compliant system. Many of these OEM PCs are merely basically compliant. IMO: after the free upgrade period is over they will start seeing escalating performance issues. OEMs have a list of the models that CAN upgrade so that is the best advise you can get.

 

I have a couple of clients that also tried BestBuy's GeekSquad repair service but were not satisfied the same day after having driven 170 miles to the store. They did eventually get things fixed but couldn't stay in town necessitating a second trip to pick up their machine. Not the best recommendation to get the extra-cost add-on service.

 

Really? First you say why bother & then you say "sure, I'm testing Win10". I thought you had better things to do with your time. Why bother?

 

I upgraded a computer I bought around christmas 2014 witch had 8.1 preinstalled and upgraded to 10 just recently and am having no issues. I think people are taking windows 10 as a bad thing just like alot of people thought about windows 8 and 8.1.

 

Don't know if this is the answer. . .albeit it is as good as what the other guy is attempting to push upon the good folks here on the 10's. . .*Smile

 

Well I don't know if this is true or not but starting next year windows 10 will forced on us. So far and one reason I upgraded is the fact that windows 10 looks and feels better to me then 8.1 did.

 

Thats a stupid question, if you're on this forum you're a computer enthusiast or a techie, if you're either, you're always looking for the next hit. Sure someone spending all day on Twitter or Facebook wouldn't even be aware of the OS, but enthusiasts are always looking for something new.

Is it rational, probably not but then neither is looking for the highest mountain to climb.

 

I respectfully disagree with you. I think there are more than just enthusiasts or techies on these forums.

 

Agreed.

Surely the reason for this is to drum up sales.
The only upgrades OEMs are interested in are related to an entire machine, not the OS

 

I suppose it could be possible to have Justin Bieber on here but I doubt it.

 

Found this on Face Book





While Microsoft might be revved up about getting people onto Windows 10 as fast as possible, if you call your PC maker's tech support line, you might be advised to roll back to older versions.

As part of its annual tech support showdown, Laptop has uncovered that tech support agents for Dell and HP are actively discouraging customers from upgrading to Windows 10, even going as far as recommending that customers roll back their PCs to older versions in order to solve even simple issues.

When quizzed as to why customers were being given this advice, the companies stated that while they were committed to Windows 10 - what choice do they really have other than to say that? - the job of tech support is to get people's PCs up and running again, even if that means rolling the system back to an older version of Windows.

And that's exactly as it should be.

PC OEMs already operate on razor-thin margins, and asking them to take on the job of supporting upgrades is unreasonable, unless the PC was sold with that upgrade in mind, as some were in the run up to the launch of Windows 10. The support calls are an additional cost that the OEMs haven't accounted for.

And remember, PC OEMs get nothing from the fact that you've upgraded operating systems. Sure, they might be able to upsell you something, but the bulk of their money comes from selling new PCs, not by extending the useful life of your existing one.

As Microsoft moves to a "Windows-as-a-Service" model, the support model for PCs we buy will surely have to change, but there's no such thing as a free lunch and someone is going to have to pick up the tab. Either the consumers are going to be asked to pay more for extended support, or Microsoft is going to have to start paying OEMs to offer support for migrations.

PC Computering posted this on Face Book