Windows 10: Pc turns to black screen

Discus and support Pc turns to black screen in Windows 10 Drivers and Hardware to solve the problem; This week my pc started restarting himself and its randomly one when i playing one when i tried open a game its happened 2 times and today its just... Discussion in 'Windows 10 Drivers and Hardware' started by Emir EfeSertkaya, Mar 19, 2021.

  1. Pc turns to black screen


    This week my pc started restarting himself and its randomly one when i playing one when i tried open a game its happened 2 times and today its just turns to black and my monitor said no singal after that my pc just stand open until i press power button and shutdown it.

    Windows says :

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    Problem Event Name: BlueScreen

    Code: 139

    Parameter 1: 3

    Parameter 2: ffffd18b3eb28380

    Parameter 3: ffffd18b3eb282d8

    Parameter 4: 0

    OS version: 10_0_19042

    Service Pack: 0_0

    Product: 256_1

    OS Version: 10.0.19042.2.0.0.256.161

    Locale ID: 1033



    Event 41 kernel-power


    and before this crashs i see hardware errors in reliability history and i see a lot of hardware errors but most of them causing no problems.


    Updated my bios, updated my gpu i did troubleshooting in windows i did everything in this link :

    https://support.microsoft.com/en-us/sbs/windows/troubleshoot-black-screen-or-blank-screen-errors-79bcd941-5c32-5da9-9a99-9ed1a53b0d94?ui=en-US&rs=en-US&ad=US

    and its not solved

    I cant upload my dump file to onedrive idk why


    My system :

    Gpu :RTX 3060 ti

    Cpu : Ryzen 5 3500x

    Ram : 2x 8 gb

    Motherboard: Gigabyte 450m s2h

    650w power supply


    I really need help so please help me how can i fix this randomly crashs

    :)
     
    Emir EfeSertkaya, Mar 19, 2021
    #1
  2. Ryan Fra Win User

    Endless black screen without anything but it is on

    Hi Basim,

    There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

    • Are there any major changes made on your computer before the issue started?
    • Have you performed any troubleshooting steps to fix the issue?

    For now, we suggest that you follow the troubleshooting steps from this
    link
    .

    We are looking forward to your reply.
     
    Ryan Fra, Mar 20, 2021
    #2
  3. Black Screen after turning on the PC

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are unable to see the screen of the PC.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • What is the make and model of the PC?
    • Do you get a black screen after login screen?
    • Are you aware of any changes on the PC prior to this issue?
    • When you say "everything turned on except for the screen" are you not getting display on the monitor?
    • What happen, when you press Ctrl + Shift + Esc key from the keyboard?

    Meanwhile, we would suggest you to perform these methods and check if that helps.

    Method 1: If you are able to open
    Task manager by pressing Ctrl + Shift + Esc key from the keyboard, then click on
    File tab from the top and select Run new task. Now type
    explorer.exe and check the box beside “Create this task with administrative privileges

    Method 2: Boot the PC to
    safe mode from login screen,
    then check if you are able to access the PC without any issues. If everything is fine in safe mode, then restart the PC to normal mode and check.



    Method 3: If the computer is booting to black/blank screen, please follow
    the suggestion from this article:
    Troubleshoot black screen or blank screen errors




    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Mar 20, 2021
    #3
  4. Pc turns to black screen

    Screen turns black, system "hybernating"

    Turned it on - after almost an entire day without touching it - and worked for 3 hours before the same screen black, system hibernating happened again.

    Checked the temperature throughout and the cores registered at max 56 and 50.

    Suggestions?
     
    trail_of_fiends, Mar 20, 2021
    #4
Thema:

Pc turns to black screen

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