Windows 10: PC will not shut down

Discus and support PC will not shut down in Windows 10 Performance & Maintenance to solve the problem; Hello! My PC will not shut down. I click on "Start" and select "Shut Down", but the PC performs a re-start. This is no ordinary re-start, I get the... Discussion in 'Windows 10 Performance & Maintenance' started by colin higton, Jun 10, 2019.

  1. PC will not shut down


    Hello!

    My PC will not shut down.

    I click on "Start" and select "Shut Down", but the PC performs a re-start.

    This is no ordinary re-start, I get the login screen then it opens up on the internet with a page from Bing, usually a geography page.

    I have ordered a new graphics card and want to turn my PC off in an orderly fashion to install it.


    I am currently running:

    Windows 10 Home 1809 64 bit

    AMD Ryzen 3 2200G with Vega graphics.

    8 GB ram

    1 TB SATA 3 HDD


    Thank you!

    :)
     
    colin higton, Jun 10, 2019
    #1

  2. PC Build Steps

    Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval
    • Install system in case
      • Remember to connect SSD and optical to same SATA ports on motherboard
    • Turn on PC
    • setup HDD
    • run blend test in prime95 for 30-60 min
      • run realtemp at the same time
    • While in Prime95 test
      • if CPU goes above 70c in RealTemp, I have a leaky CPU
      • if my system locks up or blue screens, there is an instability in the system somewhere
      • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!
    What do you guys think??
     
    anandsap123, Jun 10, 2019
    #2
  3. PC does not shut down requires forece shut down

    Hello,

    We really appreciate your patience. Let me give you few more troubleshooting steps which might apply to your situation and ascertain the cause of the issue.

    • Try removing all the external peripheral devices including all usb drives except keyboard, mouse and monitor and check.
    • Try to shut down the computer while forcing the running applications and check the results in the subsequent restart. Follow the below steps.

    • Press Windows key + X, select
      Command prompt (Admin) to bring up elevated Command prompt.

    • In Command prompt type
      shutdown -s -f and press enter.

    If it still does not help, try to view the Event IDs in Event Viewer to check for specific events triggering the issue.

    To view activities in Windows, I suggest you to open the Event Viewer. To do so, follow the below steps.

    • Go to the Control Panel and choose to click on the
      Administrative Tools icon.
    • The above action will open up a new window of the Administrative Tools where you will see the
      Event Viewer.

    Please write to us with the results.

    Thank you.
     
    Sayan_Ghosh, Jun 10, 2019
    #3
  4. PC will not shut down

    My pc takes for ever to shut down when i restart

    Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
    Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

    Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
    Malware Scan - Malwarebytes,ADWcleaner, Combofix
     
    SnakeDoctor, Jun 10, 2019
    #4
Thema:

PC will not shut down

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