Windows 10: PC won't Shutdown or Sleep (black screen) but can Reboot

Sorry for Speccy instruction for some reason the screenshots of Speccy is not displaying at this forum.

 

Thanks a lot for your detailed instruction, I was busy today I couldn't reply soon.
Well I tried the sfc /scannow it gave me an error for the first time only here is a screenshot of the error :



And here is the CBS log file (I uploaded it to a 3rd party website since it exceeds the 2MB limit of this forum) :
Download Center by Abdellah ASKI (it's just a personal file sharing website)
about the log the command was executed on about 2017-10-03 18:07

Well after I did a Windows update I didn't expect that it's a new version update but well I'm at version 1703 of windows 10 again.
I tried to run the command again but this time it gave me no error (Windows Resource Protection did not find any integrity violations.)

And finally here is the Speccy link : http://speccy.piriform.com/results/v...eFdAvVzoLdHiIt

Thanks a lot for your help.

 

Please install latest version of chipset driver and graphic card driver. You can found the latest driver from device manufacturer website or your computer manufacturer website.

Make sure to install all Windows updates.

Open the Command Prompt as a administrator and type following command.

Code: Dism /online /cleanup-image /restorehealth[/quote]

 

[/quote]
I did what you told me, nothing changed still the same.

 

Do you want to repair install Windows 10 you will not lose your personal files, settings and installed programs.


*Arrow How to Do a Repair Install of Windows 10 with an In-place Upgrade

 

Okay I'll do it even if i tried many times to start with a windows 10 clean install .

 

Well i did it as instructed but still the same problem

 

Honestly I'm starting to give up , I contacted Microsoft via live chat 4 days ago they said that they get back to me with an answer asap but still nothing

 

Opened an Administrative Command Prompt. Execute following commands:

Code: Cd %UserProfile%\Desktop powercfg /energy[/quote] Attached the energy-report.html at your Desktop to your next post.

 

Attached the energy-report.html at your Desktop to your next post.[/quote] Thanks, here you go.
energy-report.zip

 

Make sure to install latest version of device drivers and chipset driver from your laptop manufacturer website.

 

Did the in place upgrade repair fix the integrity violations found with sfc /scannow?
Did the in place upgrade repair alter anything related to hibernation and fast startup?
Does another user alter the ability to shutdown?

Check to see if you have the 2017 bios update:
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support



Open administrative command prompt and type or copy and paste:

1) sfc /scannow
2) dism /online /cleanup-image /scanhealth
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) net user test /add
7) this is a log collector that we use in the bsod forum and it will collect msinfo32, dxdiag, mini dumps, eventvwr. etc. Please post the zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
8) powercfg.exe /hibernate off
9) download and install: HP PC Hardware Diagnostics | HP® Official Site
9) shutdown /s /t 00
10) Power on the computer and repetitively click the F2 key
11) Run the HP UEFI diagnostics that were just downloaded and installed.
Use the loop until failure mode.
Start the testing in the evening and plan to run overnight.
The number of loops will be related to the size of the drive and the amount of RAM.
The testing is designed to abort if there is a failure. So a battery problem will prevent the testing of the other hardware components.
In the AM if the test is still looping that is a good sign.
Press the keyboard escape key if there are at least 2 loops.
Then view the UEFI logs to confirm the pass.
Report the results into the thread.

 

I am curious about any possible solutions. I just disabled hibernate and fast boot and went on my way, but would like to hibernate again sometime.

 

Thanks zbook I already tried all that beside testing with a new user.
But well I think I solved the problem thanks to FreeBooter advice but I'm not sure 100%, I started again with a clean Windows 10 install I'l test again to see the exact thing that causing the problem, and I'll get back to you to post the solution

Thank you so so much for your help

 

Well, Yeap that was it, thanks to FreeBooter advice even if I needed to downgrading instead of update, but downgrading to the latest driver available in HP drivers site.

It was Intel Management Engine Interface (MEI) Drive. On windows install it gets updated automatically or it is already preinstalled I don't know anyway it was a newer version don't remember the version exactly, but anyway I downgraded using the driver version provided by HP on their driver download site (v9.5.2.1489) and problem solved.

To clarify:

• Go to HP Software and Driver Downloads and enter your PC model, then choose your OS.
• Under Driver-Chipset search for Intel Management Engine Interface (MEI) Driver
• Download & install it
• If it shows a box saying that there is a newer version already installed choose to erase it and install this one.

This solved my problem hope it helps.

A really big thanks toFreeBooter for helping me out thank you so much man. Also, zbook thank you so much for your help.