Windows 10: PC won’t shutdown unless I force shutdown by holding power button

Hi,


My computer has been having problem shutdown completely. Whenever I clicked “shutdown”, the screen would turn dark, but the PC was still running because I could hear the fan, and my headset’s light was on (usually when it was completely shutdown, the light of the headset will turn off, so I used it as an indicator). Additionally, in the state of the PC not being completely shutdown, I had tried to turn it on again by pressing the power button to turn on the PC, and it would remain unresponsive. As an result, every time my PC could not be shutdown completely, I had to press the power button until the fans and the headset were off to force shutdown my PC.


I have been trying a couple things on my own, including disable fast star-up, and I also disabled hibernate and sleep on my PC, but it did not seem to help. I try to keep my system and driver up-to-date, but I have not installed the latest window update, which came out quite recently, to avoid even more glitchy system. Another thing I tried was to enable waking computer with mouse and keyboard as I thought it could be the problem.


Thank you so much for reading this, and I apologize for the length post. I am very determined about solving this frustrating problem, and your help is much appreciated!


Sincerely

Haoran

:)

 

Windows 10- have to force shutdown via power button

@infotech, do you mean you have to press and hold the power button until it kills the power abruptly?

If so, you could try disabling fast start-up in Control panel > Power options - Choose what the power button does' (you'll need to click 'Change settings that are currently unavailable'). For good measure, delete the hiberfil.sys that it uses by opening a Command Prompt (Admin) and typing:
powercfg /hibernate off

If you can now shut down properly, try undoing the changes. Use 'powercfg /hibernate on' then the Control Panel's Power options. It may be that settings got corrupted and remaking them will sort it.

 

shutdown

how can i find that shutdown caused by pressing the power button of cpu? is there any way or event log id history to find that the shutdown was done in a normal way or not. because shutting down pc by power button is not listed as a force or a hard shutdown
so it can't give ciritica event id in event viewer or in view reliability history . so how can i identify that the last shutdown was an proper shtudown or an shutdown caused by pressing the power button of pc case

 

Windows 10 started not powering off on shutdown or restarting


One of my laptops, the HP Elitebook 8460P with Windows 10 Creators Update, latest drivers and updates, started not power off on shutdown. It doesn't matter if I do a regular shutdown, Shift Shutdown, Restart, Safe Mode, "shutdown /s /t 0", it just goes through the steps and says shutting down services, then shutting down or restarting depending on which one I pick and does the bubbles in a circle and the mouse cursor still works and that's it. I have to hold down the power button to force it to turn off. Nothing shows up in the Event Viewer, I tried SFC & DISM /Restorehealth, chkdsk, and they all come up clean. I tried disabling Fast Boot and hibernation, and unplugging it and removing the battery and holding down the power button. There are no other devices connected to this laptop and it is the same hardware that it has had for over two years. I tried to rollback and then disabling the Intel Management Engine that I saw some people suggested, but there is no difference. There are no blue screens, no errors, nothing logged in Event Viewer, all hardware passes diagnostics, and everything else works just fine and it boots up quickly.

Any help on fixing this would be appreciated.