Windows 10: PDF files won't open - now only get "save as" option

I'm using Google Chrome in Windows 10.
issue: I used to be able to go into my bank site and click on a statement pdf file under view statements and it would open the statement to view and then I could print it, save it or close it. Now when I click on a statement pdf file in the list I only get the "save as" menu. The view still works for another user on the same computer.
What I've tried: I tried checking my Adobe Acrobat Reader app and it tells me it is up to date.
Thanks for any help.

:)

 

microsoft print to pdf files will not open after saving

We suggest that you save the PDF files on your device and check if the issue persists. You may also want to associate the PDF files to Microsoft Edge as the default program to make sure that you have a default application that will open all of your PDF files.
Here are the steps:

• Search for Default Programs.
• Go to Associate a file type or protocol with a program.
• Select the .pdf file type and then click the Change program button on the upper right of the
  Set Associations window.
• Choose Microsoft Edge and then click OK.

Let us know how it goes.

 

PDF

Hello,

Regarding your PDF documents, the location will be based on where you saved the files. For your second inquiry, your documents can be converted to a PDF. If the original file is from Office Word, we suggest that you follow the steps below:

• 
  In Word, select File > Save As.
  
• 
  Select where you want to save the file.
  
• 
  Type a new File name if you want.
  
• 
  For Save as type, select PDF.
  
• 
  For Optimize for, select an option: Standard or
  Minimum Size.
  
• 
  Select Open File After Publishing, if you want to open the file after you save it as a PDF. This is selected by default.
  
• 
  Select Save.
  

If the steps provided is not working, please get back to us with the exact version of your Office Word.

Let us know the result of the suggested steps.

Thank you.

 

Trouble Opening PDF's

Hi Parker,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist in Edge browser?
• Do you get similar error when you open the PDF file in Adobe reader?

Check if you are facing similar issue in Edge browser.



Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



To open PDF file directly from Adobe reader, follow the steps below:

• Open Adobe application and click on Edit.
• Click on Preferences and select Internet.
• Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.

Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
Turn off Internet Explorer,
enable it again and check if the issue is resolved.



For further assistance, I suggest you to post your query in Adobe support forum.

https://forums.adobe.com/community/adobe_reader_forums



Thank you.