Windows 10: Performance Problem and Frame Freezing after Win10 v1909 update + Headset Audio Problem

After the day I updated my pc, I tried to play Overwatch. After 20-30mins of playing, I experienced screen freezing/lag during a match. I tried playing again and the frames just freeze whenever there is a fast-moving object or special effect particles. Eventually, the frames just freeze whenever something moves. After I closed the game, I noticed “sysmain” and “system” just randomly spike to 100% disk 5MB/s-15MB/s even without anything running on the foreground and background except task manager.


Another thing is the problem with the sound when using a headset. The problem started about a month ago when I heard a crackling sound while I was listening to music. I didn’t care much at first because I thought it was just nothing. After a few days, I would sometimes hear the crackling sound then it disrupts the music that I was playing. After a few minutes, there is no sound at all. I tried other headset but they didn’t work except for one that produced a very faint sound when I “test’ it using the sound control panel. Now, no sound comes out from any headset but the built-in speakers work just fine. This problem occured before I updated to win10 v1909, the audio came back after updating then was missing again after 1 day.


In summary, my laptop became slower and buggy after the win10 v1909 update.


-Already uninstalled and reinstalled latest graphics driver and also used DDU to uninstall graphics driver.
-Already uninstalled and reinstalled latest audio driver.
-Already checked if there is debris or damage there’s none.
-Already installed all the latest windows 10 v1909 updates.
-Did the sfc scannow thingy and DISM.

Hope you guys can help me :


Specs:
MSI GV62 7RD Notebook
8GB RAM

Intel i7-7700HQ 2.8Ghz

Nvidia GTX 1050 4GB

:)

 

Headset problems

Hi Ricky,

We'd like to verify a few information regarding the problem you encountered with your USB headset.

• Is this the first time you're trying to install or connect your USB headset to your computer?
• Have you tried connecting it to a different USB port on your computer?
• When you connected your headset, did the PC recognize it?

To help us isolate and address the issue, we suggest that you perform the hardware troubleshooter. Follow the steps below:

• Open your Control Panel.
  
• Under System and Security, click Find and fix problems.
• On the left pane, click View all.
• Click Hardware and Devices.
• Hit Next and follow the on-screen instructions.

Update us with the result so we can further assist you.

Regards.

 

No video or audio in Win10 with GTX 980

I've followed all suggested steps to fix a system-wide audio/video bork, with no luck. I've deleted and updated drivers, changed a crapload of settings, on and on.

No matter if it's an Amazon Prime or YouTube video, a DVD, or an MP4 saved locally, audio and video aren't working. (I don't play games.)

A video will run properly for maybe 30 seconds and then start to stutter badly until it freezes with seemingly random occasional single-frame jerks (technical term).

Currently, I'm wondering if the different refresh rates for the dual monitors have something to do with the problem. One is 59Hz, the other 60Hz. I believe Win10 forces 59Hz, per a rather confusing explanation on Microsoft site.

If you've encountered something like this, I would be truly grateful for suggestions.

Brief system specs:

Win10 64
32 GB RAM
MSI GeForce GTX 980 video card
ASUS M5A99FX Pro R2.0 (Socket 942) motherboard
Dual Monitors:
ViewSonic VX2262wm monitor (L: [email protected]) connect with HDMI to DVI adapter
Acer G215HV monitor (L: [email protected])
Audio: I'm using a Logitech USB headset that has never given me problems

- - - Updated - - -

A solution appeared when I plugged my oldish Logitech USB headset into my laptop which previously had not shown signs of these audio/video symptoms.

Sure, enough the same problem appeared with video/audio stuttering to near-standstill.

When I plugged in headphones with a 3.5mm adapter, the problem disappeared.

However, a new problem shortly appeared: the voices of main characters in videos were suddenly much lower than the background noise in the scene.

I sort-of solved this by playing with the settings in the Realtek HD Audio Manager - specifically, in the DTS Ultra PC II tab.

I checked the box to enable DTS, and I played with the "enhancement" settings.

Also, I played with the level settings here: right-click volume icon in Windows taskbar, and choose Sounds > Playback > choose Realtek headset being used > Properties > Levels > Balance > set both levels to about 32.

 

Audio Flipping sides problem

Hi,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let help you to fix the issue.

To understand the issue better, provide us more information.

• 
  Is the issue is specific to only export stream videos?
  
• 
  Try playing other videos/audio and let us know the status?
  

I appreciate the steps you have performed. Let’s try simple steps and check if this helps. Follow the below steps provided.

Step 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  
• 
  Click on Advanced on the Audio troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Audio troubleshooter.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to set the headset as default and check.

• 
  Right click on the on the sound icon on the Windows taskbar.
  
• 
  Click on Sounds and click on Playback
  tab.
  
• 
  Click on the headset and set it as default by clicking on the
  Set default button.
  
• 
  Now click Apply and OK.
  

Hope this helps. Post us with the status we will be glad to help you.