Windows 10: performed a system reset and now almost all of my files have gone

I recently performed a system reset via a microsoft assistant helping me as my laptop was randomly deleting icons etc from my desktop, however after moving things from my eternal disk drive back onto my desktop over half of my files have vanished off of the face of the earth.how do i get them back?i keep going round in circles, the things ive read or watched are either to complex to understand or haven't worked and despite attempting to get help, none of the assistants seem to have any clue how to simply resolve the issue and other things keep pointing me back at OneDrive which is completely e

:)

 

Unable to perform a system reset

Hi,

A factory reset is a way to restore a device to its original system state. To better isolate your concern, we'd like to ask the following questions:

• Have you tried backing up your important files and check if you can perform factory reset?
• Why do you want to perform a factory reset in your laptop?

Meanwhile, you can also follow the steps provided in this article:
Recovery options in Windows 10. It will let you restore from a system restore point or go back to the previous version of Windows.

Keeps us posted if you need more assistance.

 

Failed to perform System Restore and Reset.

Hi,



I realize that you are facing the issue with the mouse only during reset/recovery process of the system. Let me assist you.



To assist you better, write back to us with the following information.

• 
  Why exactly you are trying to perform system reset? Are you getting any error code, when trying to perform system reset?
  
• 
  What is the make and model of your system?
  

I suggest you to try creating system restore point manually and check if the restore point is visible or not.

Back up your Windows PC - Microsoft Support

Refer to the section: Create Restore Point.



As you are also unable to perform system reset, I suggest you to try resetting system using windows 10 installation media and check if it helps.

Recovery options in Windows - Microsoft Support

Refer: Reset your PC and Use installation media to restore or reset your PC.

Hope the information helps. Kindly write back to us with the updated status of the issue for further assistance on Windows. We will be glad to assist you.



Thank you.

 

System Performance

Hi Richard,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

Happy New Year!

Please answer these questions to get more clarity on this issue:

1. What is the make and model of the PC?
   
2. What is the free space available on the C drive?
   

System performance is typically the result of either a software problem, a full hard drive, or a faulty hardware.

The best way to diagnose the cause for a slow-performing computer is to work through a list of possible steps until you navigate and dig down deeper to notice a change. Keep in mind that computers will always slow down as they age, meaning that a 5-
or 6-year-old computer won't usually run as fast as it used to.

Method A: Suggest you to put the PC in a clean boot state and check if that helps with this issue. A “clean
boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

Note: Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

Method B: Suggest you to follow the steps from this article one by one to check if that makes any difference.

Tips to improve PC performance in Windows 10:
https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance

Note: Restoring from a restore point won’t affect your personal files, but it will remove apps, drivers, and updates that were installed after the restore point was created.

When you reset your PC, you can choose whether you want to keep your personal files or remove them, then have Windows reinstalled. Back up the data on the hard drive before deciding on reset.

Let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator