Windows 10: Persistant BSODs & Audio Driver Issues

Hello, I've been having around 1-2 BSODs per week from the CRITICAL_STRUCTURE_CORRUPTION error on a PC I've built and I'm not sure how to fix it. I've gone through with many troubleshooting tips and haven't seen to crack exactly what the issue is. I believe it's related to my audio drivers or lack thereof. Whenever the BSOD occurs, I notice that myHID-compliant headset in the Device Manager is unable to start. It could be memory related, but I ran Memtest86 and it didn't find anything. The only thing I've changed in my BIOS is setting the default RAM speeds to the provided DOCP profile.


I've tried installing the Realtek Audio Drivers from my MOBO's website, but they never appear visible in the device manager. I'm hoping someone can give me some insight into the problem. Thank you!


Other Things I've Tried:

1. Clean reinstall of Win10, including full wipe of all drives. I'm also on the latest version as of today 1/21/2020.
2. Updated my chipset driver, ethernet driver, graphics card.
3. Recently ran through 4 cycles of MemTestx86 free. It ran for around 5 hours with 0 errors found.
4. Checked the Device Manager for any suspect drivers. the HID-compliantheadset driver specifically would stop working whenever the BSOD occurs. I've tried updating as well as flat-out disabling it.
5. I've ran through user-benchmark and my setup performs as expected 53 percentile. My RAM in particular is considered below expectations, running in at 30th percentile
6. I've taken a look at the .dmps with bluescreenview, but I've only been able to discern that it's from hal.dll and ntoskrnl.exe which are both essential components. The real issue may be obfuscated by this.
7. I've tried the Win10 Driver Verifier, but that caused the PC to be unable to load and I had to go back to a restore point.

System Specs:

CPU: AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor

Motherboard: Asus PRIME X570-PRO ATX AM4 Motherboard

Memory: G.Skill Trident Z Neo 16 GB 2 x 8 GB DDR4-3600 Memory

Storage: Samsung 860 Evo 500 GB 2.5" Solid State Drive

Storage: Samsung 860 Evo 1 TB 2.5" Solid State Drive

Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive

Video Card: MSI GeForce RTX 2070 SUPER 8 GB GAMING **** Card

Power Supply: SeaSonic FOCUS Plus Gold 750 W 80+ Gold Certified Fully Modular ATX Power Supply

Current BIOS: 0602

AMD Chipset: 19.10.16


DMP Files on Google Drive
Drivers visible from DriverView

:)

 

Audio Issues and Windows 10

Hi,

Welcome to Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

According to the issue description, the issue is related to audio recording. I suggest you to try troubleshooting recording audio and check if it helps:

I suggest you to run the Recording Audio
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Recording Audio.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

If issue persist, try installing audio driver in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the audio driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information helps. Please post back with the results, we will be glad to assist you further.

Thank you.

 

Windows 10 audio driver issue

Hi Hani,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods and check if it helps.

Method 1: Perform playing audio Troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• Run the playing Audio troubleshooter

Method 2: Updating the Audio drivers.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

1. Press Windows key + X key and click Device Manager.

2. Expand the Sound, Video and game controllers.

3. Right-click on the Sound card and click on Update driver software.

4. Restart the computer and check.

Refer the link below and check if it helps.

No sound in Windows.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.