Windows 10: Persistent app crash. Problem Event Name "MoAppHang" and "MoAppCrash". App JWLibrary.exe

I own a Surface Pro 2017 and recently bought a Surface Pro 6 and find that an app that I frequently use crashes persistently on both devices. In my field of work I put the device to sleep many times. I press the power button to turn the screen off, then press power button again to wake the device. I don't use a password, so I just slide up on the lock screen. At random times the app in question has crashed (JWLibrary).


I don't know where to find help. Is this an issue for the app developers or Windows? What can I do to fix this?


Here is the reliability monitor report:


Source
JWLibrary

Summary
Stopped responding and was closed

Date
‎12/‎20/‎2018 10:27 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\WatchtowerBibleandTractSo.45909CDBADF3C_10.6.31153.0_x64__5rz59y55nfz3e\JWLibrary.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: WatchtowerBibleandTractSo.45909CDBADF3C_10.6.31153.0_x64__5rz59y55nfz3e
Application Name: praid:App
Application Version: 10.0.0.0
Application Timestamp: 5bc9f1c2
Hang Signature: 61bd
Hang Type: 2097152
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 61bdbc77c167e50edda6da76eb143c0a
Additional Hang Signature 2: 1cb0
Additional Hang Signature 3: 1cb0c7a34d5f14e722413588c4f33d6d
Additional Hang Signature 4: 61bd
Additional Hang Signature 5: 61bdbc77c167e50edda6da76eb143c0a
Additional Hang Signature 6: 1cb0
Additional Hang Signature 7: 1cb0c7a34d5f14e722413588c4f33d6d

Extra information about the problem
Bucket ID: da534438ab5dd227ec6762b13b8ed209 (2046713069011128841)

:)

 

Windows 10 Apps Crashing (Facebook, Mail, Weather, etc.)

Is there a 1001 eventID close to this one? The one you listed doesn't help me much.

Here are the instructions from earlier in the thread:

Launch one of the crashing apps; after it crashes, do the following:

1) click on Start button

2) type "Event Viewer"

3) click on it to launch the desktop app

4) expand "Windows Logs"

5) click on "Application"

Look for a "Information" level entry (EventID = 1001) that should be close to the top of the list that is already sorted by date and time. You should see an event with the following:

Fault bucket #####, type 5

Event Name: MoAppCrash

The Event Name might also be MoAppHang.

Grab the actual # that is listed. If that is empty, look for the next "information" entry.

 

Windows 10 Apps Crashing (Facebook, Mail, Weather, etc.)

133162376461

I to have the same problem of facebook app crashing..

in the above listed. you said send the # number...

that is the number Iam giving u.

please recover my problem.

--M.SUMANTH

 

Windows 10 Apps Crashing (Facebook, Mail, Weather, etc.)

There might be an event with a MoAppCrash or MoAppHang written with a fault bucket #. That might help me a bit, but the current error you listed seems to be an issue that is not being hit very often. It's hard to analyze as is, though.