Windows 10: phone number and possible spyware scam

Discus and support phone number and possible spyware scam in AntiVirus, Firewalls and System Security to solve the problem; wifes computer received alert about being hacked by pornographic spyware and said to call microsoft immediately at 800-583-0518 to remedy problem. It... Discussion in 'AntiVirus, Firewalls and System Security' started by BraydenP1, Jul 31, 2021.

  1. BraydenP1 Win User

    phone number and possible spyware scam


    wifes computer received alert about being hacked by pornographic spyware and said to call microsoft immediately at 800-583-0518 to remedy problem. It said the breach had been caught by defender. Person there was asking for alot of personal info: full name,address,phone#,email. Kept pushing and I just need to know if this was a real microsoft person or not. I tried to reverse look up but they could not locate any info about number. Now wifes computer is locked. What do we need to do to correct this? Please give me a lead or point me in right direction. I have unplugged computer until we find ou

    :)
     
    BraydenP1, Jul 31, 2021
    #1
  2. Sharief K Win User

    Possible scam?

    Hi Thomas,

    I can understand the situation you are going through. To help you further, we need the following information.

    • Which Microsoft website have you visited?
    • What is the phone number that you have contacted?
    • What is the make and model of the computer?

    I suggest you to refer to the links for more information on possible scams.

    Avoid scams that use the Microsoft name fraudulently

    Microsoft security help & learning - Microsoft Support

    HOW TO: Report the Microsoft phone scam

    http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

    @ bhringer, thank you for bringing this to our notice.

    Please get back to us with the above information.
     
    Sharief K, Jul 31, 2021
    #2
  3. Possible virus or scam

    As already mentioned:

    All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

    Please read:
    Beware of Phony Tech Support Scams


    Normally you just close your browser:
    https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/


    8 Ways to Open Windows Task Manager - wikiHow

    You might want to run a quick scan with your Anti-Virus program.

    In case you keep on getting these fake alerts:

    Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

    Suggestion to read:


    You might want to report this to Microsoft (but you don't have to):
    http://support.microsoft.com/reportascam


    and you might want to watch:

    Fake Tech Support Scams – video from the MS Digital Crimes Unit

     
    Jsssssssss, Jul 31, 2021
    #3
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phone number and possible spyware scam

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