Windows 10: Phone scam for Microsoft to reset IP address

Discus and support Phone scam for Microsoft to reset IP address in AntiVirus, Firewalls and System Security to solve the problem; I just received a call from 1 501-655-3432 and the automated voice advised me that several unknown persons had breached the IP address on several of my... Discussion in 'AntiVirus, Firewalls and System Security' started by TerryJ1s, Jul 24, 2020.

  1. TerryJ1s Win User

    Phone scam for Microsoft to reset IP address


    I just received a call from 1 501-655-3432 and the automated voice advised me that several unknown persons had breached the IP address on several of my devices. The caller went on to say to have the IP address changed, to stop this press one. The caller also stated that the Microsoft license I had would be cancelled if I did not have the IP address changed and I would not be able to use my computer.


    This is a new one for me the cyber terrorist are trying real hard.

    :)
     
    TerryJ1s, Jul 24, 2020
    #1

  2. Finding IP address

    Hello,

    Thank you for writing to Microsoft Community Forums.

    I suggest you to follow the steps mentioned below to find printer’s IP address:

    1. Type Devices and Printers in the Windows search bar.
    2. Select on the printer and click on
      Manage.
    3. Click on the Ports tab.
      You will be able to find printer’s IP address under the ‘Ports’ tab.

    Few printers also have a “Test print” option on the printer. When you print a test page from network printer, the page shows the IP address along with other details.

    Note: If it is set on DHCP mode the IP address will constantly change.
    The IP address is assigned automatically by your router using a protocol called DHCP.

    Hope it helps.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jul 26, 2020
    #2
  3. Geethu B Win User
    ip address problem

    Hi,

    Thank you for contacting Microsoft Community. I understand that you have an issue with IP Address, I will surely help you to fix this issue.



    This issue could have occurred due incorrect TCP\IP Address settings.



    Try the steps listed here:



    Method 1:

    I suggest you to reset TCP\IP and check if it helps.



    How to reset TCP/IP by using the NetShell utility

    https://support.microsoft.com/en-us/kb/299357

    Note: Applies to Windows 10.



    Method 2:

    If the issue persists, I suggest you to try these steps to Flush DNS and request a new IP address from your ISP server. Check if it helps.


    • Click on
      Start and type cmd on start search.

    • Right-click on command prompt Run
      and selectas administrator.

    • At the command prompt, type the following commands and hit
      Enter after each command.

    ipconfig /flushdns

    ipconfig /registerdns

    ipconfig /release

    ipconfig /renew


    exit




    Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.
     
    Geethu B, Jul 26, 2020
    #3
  4. Phone scam for Microsoft to reset IP address

    2 IP address conflict

    Hi Jessirel,

    IP address conflict usually occurs after defining a static IP address. To resolve, try following these steps:

    Run the Network troubleshooter
    1. In the search box on the taskbar, type Network troubleshooter, and then select
      Identify and repair network problems from the list of results.
    2. Follow the steps in the troubleshooter and see if that fixes the problem.

    If that doesn’t fix your connection problem, try these things:

    • Reset the TCP/IP stack
    • Release the IP address
    • Renew the IP address
    • Flush and reset the DNS client resolver cache

    Run these networking commands in Command Prompt:

    1. In the search box on the taskbar, type Command prompt, press and hold (or right-click)
      Command prompt, and then select Run as administrator >
      Yes.
    2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
      • Type netsh winsock reset and press Enter.
      • Type netsh int ip reset and press Enter.
      • Type ipconfig /release and press Enter.
      • Type ipconfig /renew and press Enter.
      • Type ipconfig /flushdns and press Enter.

    To learn more, please check this article: Fix duplicate IP address conflicts on a DHCP network

    Let usknow if you need further assistance.
     
    Adrianne Buc, Jul 26, 2020
    #4
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Phone scam for Microsoft to reset IP address

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