Windows 10: Photo App consistently crashes

Discus and support Photo App consistently crashes in Microsoft Windows 10 Store to solve the problem; I faced a really frustrating issue because my Windows Photo App crashes in 10 seconds after opening so I cannot use it at all. I tried to troubleshoot... Discussion in 'Microsoft Windows 10 Store' started by TobiasHeart, Dec 20, 2018.

  1. Photo App consistently crashes


    I faced a really frustrating issue because my Windows Photo App crashes in 10 seconds after opening so I cannot use it at all. I tried to troubleshoot this issue using the methods I’ve found on forums such as repairing it in the settings. Then I did a reset of an App, uninstalled and reinstalled it. No effect, please, what is the fix. You see, I cannot use this app at all!

    :)
     
    TobiasHeart, Dec 20, 2018
    #1
  2. ben201 Win User

    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Dec 20, 2018
    #2
  3. abn505 Win User
    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Dec 20, 2018
    #3
  4. Photo App consistently crashes

    WINDOWS 10 PHOTO APP CONSTANTLY CLOSES, CRASHES

    I did all the steps suggested, including removing and reinstalling the app, but the Photos app still crashes and locks up. If this ever improves, I will let the group know.
     
    MichaelWentzel, Dec 20, 2018
    #4
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Photo App consistently crashes

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