Windows 10: Photo App consistently crashes

Discus and support Photo App consistently crashes in Microsoft Windows 10 Store to solve the problem; I faced a really frustrating issue because my Windows Photo App crashes in 10 seconds after opening so I cannot use it at all. I tried to troubleshoot... Discussion in 'Microsoft Windows 10 Store' started by TobiasHeart, Dec 20, 2018.

  1. Photo App consistently crashes

    I faced a really frustrating issue because my Windows Photo App crashes in 10 seconds after opening so I cannot use it at all. I tried to troubleshoot this issue using the methods I’ve found on forums such as repairing it in the settings. Then I did a reset of an App, uninstalled and reinstalled it. No effect, please, what is the fix. You see, I cannot use this app at all!

    TobiasHeart, Dec 20, 2018
  2. ben201 Win User

    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
    ben201, Dec 20, 2018
  3. abn505 Win User
    Photo App Crashes

    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
    abn505, Dec 20, 2018
  4. Photo App consistently crashes


    I did all the steps suggested, including removing and reinstalling the app, but the Photos app still crashes and locks up. If this ever improves, I will let the group know.
    MichaelWentzel, Dec 20, 2018

Photo App consistently crashes

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