Windows 10: Photo app crashes when search photo file informations

Discus and support Photo app crashes when search photo file informations in Windows 10 Software and Apps to solve the problem; Hi. For a few days I have had a problem with the photos application on Windows 10 (20H2 SO 19042.630), which is as follows: The application works... Discussion in 'Windows 10 Software and Apps' started by cool57, Nov 17, 2020.

  1. cool57 Win User

    Photo app crashes when search photo file informations

    For a few days I have had a problem with the photos application on Windows 10 (20H2 SO 19042.630), which is as follows:
    The application works without problems, but when I try to see photo file information the application crashes.
    I have already uninstalled and reinstalled and it remains so.
    Some ideas?


    - - - Updated - - -

    Hello again.
    Issue resolved by reset apk and reboot.

    cool57, Nov 17, 2020
  2. ben201 Win User

    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
    ben201, Nov 17, 2020
  3. abn505 Win User
    Photo App Crashes

    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
    abn505, Nov 17, 2020
  4. Photo app crashes when search photo file informations

    File Explorer Crashes and unable to access Photo App


    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

    I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

    If the issue still persist, suggest you to troubleshoot the Photo App.

    Method 1:

    I suggest you to run the Windows Store Apps troubleshooter.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Windows Store Apps.
    • Select “Advance” and click on “Run as Administrator”.

    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    If the issue persists then follow the below method:

    Method 2: I would recommend you to uninstall the Photo app
    using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in
      the search bar.

    • Right click on the Windows PowerShell and select Run as administrator.

    • Enter the below command to uninstall the Photo app.
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    After performing the above steps, install the Photo app from the Windows store.

    Reference: Refer to the following Microsoft article on
    Photos app for Windows help.

    Note: The steps for Windows 8.1 applies to Windows 10.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
    Deepika Gowda, Nov 17, 2020

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