Windows 10: Photo app does not scroll when trying to import photos

Discus and support Photo app does not scroll when trying to import photos in Windows 10 Software and Apps to solve the problem; I can only see the first 10 photos. I want to be able to scroll down so that I can select photos to import. There is no scroll bar.... Discussion in 'Windows 10 Software and Apps' started by BrendaV&L, Jul 30, 2021.

  1. BrendaV&L Win User

    Photo app does not scroll when trying to import photos


    I can only see the first 10 photos. I want to be able to scroll down so that I can select photos to import. There is no scroll bar.

    :)
     
    BrendaV&L, Jul 30, 2021
    #1

  2. importing photos

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Windows 10 Version and Build installed? (Type
      winver in Windows search/Run command)?
    • Which app/program are you using to import the photos?
    • Did you try different USB cable to connect the iPhone?
    • Does it happens on all the USB port on the PC?
    • Were you able to import photos before using Photos app on the PC?


    Meanwhile, we would suggest you to perform these steps if you are using
    Photos app to import the pictures and check.



    Step 1: Reset Photos App

    1. Press Windows + I key to open Windows
      Settings.
    2. Click on Apps and select
      Apps & feature
      from the left pane.
    3. Scroll and look for the Photos app.
    4. Select the app and click on Advanced
      option.
    5. Click on Reset and once you see a
      tick mark, then relaunch and check.


    Step 2:
    Uninstall app using Power shell command

    1. Press Windows + X key and select Windows PowerShell (Admin).
    2. Copy and paste this command, then press enter:
      Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
    3. Close the PowerShell command and restart the PC.
    4. Reinstall the Photos app from Microsoft Store and check.

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jul 30, 2021
    #2
  3. dalchina Win User
    dalchina, Jul 30, 2021
    #3
  4. Ruz San Win User

    Photo app does not scroll when trying to import photos

    importing photos

    Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

    • Open File Explorer.
    • On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

    Another option you have is to import the files solely using File Explorer. Here's how you can do it:

    • Connect the SD card into the computer.
    • Launch File Explorer.
    • Click on This PC.
    • Locate your SD card under Devices and drives.
    • Double-click on the SD card.
    • Manually choose which photos to move into your local folders. Right-click on each photo and choose
      Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
      Paste (Ctrl + V).
    • If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
    • If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

    Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

    Tell us which method works best for you.

    We're here if you need more help.
     
    Ruz San, Jul 30, 2021
    #4
Thema:

Photo app does not scroll when trying to import photos

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