Windows 10: Photo from video

I am trying to use Photos to save a picture from a video but I keep getting the message that Something went wrong, try again later. I have reset both Microsoft Photos and Movies & tv but still get same message. When I logged into my windows account, it says I have all available updates. I have since restarted my computer to no avail. My windows is build 17134.407

:)

 

Photos and videos

Hi Jani,

To better assist you with the phone photos and videos issues, please answer the following questions:

• Which Windows version is currently running on your phone?
• Are you getting an error message?
• Were you able to back up your phone before the issue happened?
• What troubleshooting steps have you tried so far?

Regards.

 

Lost default photo viewer after profile rebuild


Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

Might be helpful to list what i've done I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.