Windows 10: Photos and videos from phone transfer not opening

Discus and support Photos and videos from phone transfer not opening in Windows 10 Support to solve the problem; Hey, I'm pretty certain I've screwed up here but hoping someone can help! I transferred across all of my photos and videos from my phone a week ago... Discussion in 'Windows 10 Support' started by Palmer7189, Feb 28, 2019.

  1. Photos and videos from phone transfer not opening


    Hey,

    I'm pretty certain I've screwed up here but hoping someone can help!

    I transferred across all of my photos and videos from my phone a week ago to save up some storage space (long flight, netflix/prime, you get me), or so I thought I did. Only returning to them now does it seem like only a small percentage actually copied across.

    Exhibit 1: The folder my photos are in, the last few showing as working files, the remainder (about 80-90% now showing thumbnails and not opening. The size is 10tb (I certainly don't have a 10tb phone...) but the on file size is much smaller.


    Photos and videos from phone transfer not opening 2vbo85j.jpg


    Exhibit 2: All of the non working files have a 'on file disk' size of 4kb, even the videos, but with a size each of 7.35gb.


    Photos and videos from phone transfer not opening 1z6xctw.jpg


    I'm guessing they're gone for good but since Windows can see there's supposed to be more data (i.e the big files sizes) I'm hoping there's some magic way to restore them.

    Much appreciation in advance!

    Cheers

    :)
     
    Palmer7189, Feb 28, 2019
    #1

  2. transfering photos/videos

    Hi Joe,

    Thank you for posting your query in the Microsoft Community.

    There are lot of ways to transfer your photos and videos from your phone to your PC. This

    link
    contains the steps on how we can complete the transfer.

    Hope this helps.
     
    Emmanuel Gam, Feb 28, 2019
    #2
  3. DaedalusHelios, Feb 28, 2019
    #3
  4. Photos and videos from phone transfer not opening

    windows trouble transferring photos

    Hello,



    Thank you for writing to Microsoft Community Forums.



    1. How are you trying to transfer photos from iPhone?
    2. Have you tried transferring photos from any other device?
    3. Have you tried connecting the iPhone to any other PC to transfer photos?


    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:

    Since you are unable to access the photos on the iPhone, I suggest you to refer the article on

    DCOM event ID 10016 is logged in Windows
    .



    Method 2:



    Re-install iTunes and check.



    1. Go to Settings > Apps > Apps & features.
    2. Search for iTunes and click on it.
    3. Now click on uninstall and follow the instructions.


    Also, you can refer the article to
    Import photos and videos from phone to PC
    .



    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Feb 28, 2019
    #4
Thema:

Photos and videos from phone transfer not opening

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