Windows 10: Photos and videos in Microsoft Photos App greyed out?

The other night everything way fine and I checked this morning and there are many photos and videos greyed out on the Microsoft photos app. Nothing is in the recycling bin and right-clicking the thumbnails does not give me many options. They wont open either, it just continues to try to load but never opens. And some months are just completely missing. These pictures are every important and I'm not exactly tech savvy. Any ideas or suggestions? Thank you.




:)

 

Thick grey bars in Microsoft Photos app


Hey there. I have been browsing around a bit online and didn't see any real solutions to this
When I am in the app viewing an image, is seems to be squished in more than normal, when usually the image would go to the sides of the window itself.




and when I attempt to zoom in on the image, there seems to be thick grey bars alongside the left, right and bottom of the image itself. When I click on the image to get rid of the zoom indicator, it returns to its original position as in the image above.



I have followed this Microsoft answers forum post to no luck.
Grey Borders in Photos App - Microsoft Community
I have reset the app, deleted it and re-downloaded it, and restarted my computer on top of doing everything in the top post.

It was working fine without the grey bars yesterday, and I'm not sure what happened between then and now. I'm fairly sure this couldn't be an actual update to the app that has done this, so i'm wondering what is doing it. Any answers would be incredibly helpful!

 

Microsoft Photos app gets updated – save still photos from videos and


Microsoft Photos app gets updated – save still photos from videos and more

Microsoft has released a new update to the Windows 10 Photos app, and the new version appears to have started rolling out to some users. The app has been bumped to version 16.412.13342.0 and brings some new features along with the usual bug fixes, please find the detailed changelog below:

 ◾Save still photos from videos and living images
◾Slow-motion videos taken with a Windows phone can now be edited on your PC
◾When importing photos to a PC, quickly clear and select all
◾View your OneDrive storage usage in Settings
◾Adjust the lighting in photos taken with a Windows phone using rich HDR
◾New OneDrive pictures appear more quickly in Collection
◾Items now stay selected until you cancel or take action on them
◾Bug fixes

Read more at Source
Microsoft Photos app gets updated - save still photos from videos and more

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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