Windows 10: Photos App crashes after last Windows Update

Discus and support Photos App crashes after last Windows Update in Windows 10 Software and Apps to solve the problem; The Windows Photos App has been affected since the last Windows update. If you open a JPG file and click on File Info, the application crashes.... Discussion in 'Windows 10 Software and Apps' started by Klaus Mebus, Nov 17, 2020.

  1. Photos App crashes after last Windows Update


    The Windows Photos App has been affected since the last Windows update.

    If you open a JPG file and click on File Info, the application crashes.

    Tested with different versions of Windows 10 and different hardware.

    :)
     
    Klaus Mebus, Nov 17, 2020
    #1
  2. abn505 Win User

    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Nov 17, 2020
    #2
  3. ben201 Win User
    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Nov 17, 2020
    #3
  4. Photos App crashes after last Windows Update

    Windows 10 Photo App crashes (no, really?)

    Does it crash on launch or later? If it crashes on launch it is because a "ccleaner" type of app was run. Re-installing the app should fix it

    If it does not crash on launch

    First, ensure that the user has installed all OS updates and Store updates for the Photos app.

    If they are up-to-date, be sure to always ask for the problem because we can use this to ensure we are tracking a fix. To ask for the problem report, give the following instructions.

    1. In the Search bar, type "View all problem reports" and click on the result with the same name

    2. Find the Photos app in the list and find an event with a timestamp that matches a time the Photos app crashed

    3. Right-click on that event, and click "View technical details"

    4. Select the text containing the Problem Signature and Extra information about the problem. Specifically, we are looking for the Bucket ID, which looks something like this:
    Bucket ID: dcd339be3c7f9cc9e993703ea23a17c7 (133180262161)

    5. Reply to this post with that text. There isn't any personally identifiable information in the text, it will just help us look up the crash details.

    Here are some next steps you can recommend based on behavior:

    If other apps are crashing besides the Photos app, it may be a Store problem. Running the following commands will reset the Store:

    Method 1: I would suggest you to reset Windows store.

    • Right click on start and select ‘RUN’.
    • In the Run window, type WSReset.exe and click “Ok”.
    If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

    1. Press windows button + R

    2. Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

    3. Delete all the contents of that folder
     
    ZigZag3143 (MS -MVP), Nov 17, 2020
    #4
Thema:

Photos App crashes after last Windows Update

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