Windows 10: Photos app crashes intermittently

Since the last Windows update the Photos app has been giving me a lot of grief.


I'm running Windows 10 Home, version 1909, OS build 18363.720.


I fire up Photos, go looking for a USB device, locate my SD card, set to Import, and it finds the photos on the card. I click on the month checkbox to check it. It grays, and stays. Then a short time later the app crashes. This doesn't happen all the time. Sometimes it actually works. The crash report from Event View follows.


There was a couple of recent updates to Photos. I guess that's why things are hosed. But I have to say that I am not a fan of the elimination of the checkbox allowing the app to delete the downloaded photos.


If there's a fix for this, I'd appreciate knowing what it is. But otherwise, please accept this as a "bug report", I guess.


Both the Error and the Information reports:


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-04-27T12:07:22.192045700Z" />

<EventRecordID>31111</EventRecordID>

<Channel>Application</Channel>

<Computer>CLARKY-LT1</Computer>

<Security />

</System>

- <EventData>

<Data>Microsoft.Photos.exe</Data>

<Data>2020.19111.24110.0</Data>

<Data>5e7549b1</Data>

<Data>SharedLibrary.dll</Data>

<Data>2.2.27912.0</Data>

<Data>5d27c65c</Data>

<Data>00001007</Data>

<Data>00000000007e36ae</Data>

<Data>499c</Data>

<Data>01d61c8c3b5620b6</Data>

<Data>C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe</Data>

<Data>C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.27912.0_x64__8wekyb3d8bbwe\SharedLibrary.dll</Data>

<Data>88659fcb-8f64-4d68-b268-6b63f5a9a44e</Data>

<Data>Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe</Data>

<Data>App</Data>

</EventData>

</Event>



-------------------



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-04-27T12:07:35.603817000Z" />

<EventRecordID>31112</EventRecordID>

<Channel>Application</Channel>

<Computer>CLARKY-LT1</Computer>

<Security />

</System>

- <EventData>

<Data>2025459305017707561</Data>

<Data>5</Data>

<Data>MoAppCrash</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe</Data>

<Data>praid:App</Data>

<Data>2020.19111.24110.0</Data>

<Data>5e7549b1</Data>

<Data>SharedLibrary.dll</Data>

<Data>2.2.27912.0</Data>

<Data>5d27c65c</Data>

<Data>00001007</Data>

<Data>00000000007e36ae</Data>

<Data />

<Data>\\?\C:\Users\Mike Clark\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState\PhotosAppTracing.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER57DF.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8558.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8624.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8632.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8691.tmp.txt</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Window_f3f28c6688496b4396d49c96259a9740e5f54b_f6ba93d1_bcc60e1b-386c-40e2-9371-dafeb2e0a729</Data>

<Data />

<Data>0</Data>

<Data>88659fcb-8f64-4d68-b268-6b63f5a9a44e</Data>

<Data>268435456</Data>

<Data>ac71723b6bb313098c1be081ae970c29</Data>

<Data>0</Data>

</EventData>

</Event>

:)

 

Photo App Crashing


When double clicking an image I get the Photo App load screen. The image may render for a second or the App simply crashes. Its somewhat intermittent, but it seems to work with more frequency when I go directly to the Photo App itself. I'm not quite sure what's going on with it.

 

Windows Photos App crashes

So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.