Windows 10: Photo's app Crashing just by drawing on a picture

Discus and support Photo's app Crashing just by drawing on a picture in Windows 10 Software and Apps to solve the problem; So i wanted to draw on a picture but there is a problem. my system crashes! the mouse cursor works but nothing else. Not even the start button. I... Discussion in 'Windows 10 Software and Apps' started by Karsten Roel Fernandez, Oct 14, 2020.

  1. Photo's app Crashing just by drawing on a picture


    So i wanted to draw on a picture but there is a problem. my system crashes! the mouse cursor works but nothing else. Not even the start button. I already have reset the photos app but it still does not work. any suggestions??


    PC Specs:

    System Manufacturer Acer

    System Model Nitro AN515-43

    System Type x64-based PC

    System SKU 0000000000000000

    Processor AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Cores, 8 Logical Processors

    BIOS Version/Date Insyde Corp. V1.09, 3/31/2020

    SMBIOS Version 3.1

    Embedded Controller Version 1.01

    BIOS Mode UEFI

    BaseBoard Manufacturer PK

    BaseBoard Product Octavia_PKS

    BaseBoard Version V1.09

    Platform Role Mobile

    Secure Boot State On

    PCR7 Configuration Elevation Required to View

    Windows Directory C:\Windows

    System Directory C:\Windows\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.18362.752"


    Installed Physical Memory RAM 16.0 GB

    Total Physical Memory 13.9 GB
    Available Physical Memory 9.31 GB
    Total Virtual Memory 16.1 GB
    Available Virtual Memory 9.24 GB
    Page File Space 2.13 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled

    Device Encryption Support Elevation Required to View
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes


    GPU's

    Name NVIDIA GeForce GTX 1650

    PNP Device ID PCI\VEN_10DE&DEV_1F91&SUBSYS_142A1025&REV_A1\4&1A11CB31&0&0009

    Adapter Type GeForce GTX 1650, NVIDIA compatible

    Adapter Description NVIDIA GeForce GTX 1650

    Adapter RAM 1,048,576 bytes

    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll

    Driver Version 27.21.14.5167

    INF File oem47.inf Section062 section

    Color Planes Not Available

    Color Table Entries Not Available

    Resolution Not Available

    Bits/Pixel Not Available

    Memory Address 0xC1000000-0xC1FFFFFF

    Memory Address 0x90000000-0x9FFFFFFF

    Memory Address 0xA0000000-0xA1FFFFFF

    IRQ Channel IRQ 4294967255

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACEGPU.INF_AMD64_EFE127E721DD1BB8\NVLDDMKM.SYS 27.21.14.5167, 23.54 MB 24,682,384 bytes, 9/6/2020 7:21 PM




    Name AMD RadeonTM RX Vega 10 Graphics

    PNP Device ID PCI\VEN_1002&DEV_15D8&SUBSYS_13661025&REV_C1\4&35FEB52A&0&0041

    Adapter Type AMD Radeon Graphics Processor 0x15D8, Advanced Micro Devices, Inc. compatible

    Adapter Description AMD RadeonTM RX Vega 10 Graphics

    Adapter RAM 2,147,483,648 bytes

    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\amdxc64.dll

    Driver Version 26.20.13030.3002

    INF File oem1.inf ati2mtag_Picasso section

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 1920 x 1080 x 60 hertz

    Bits/Pixel 32

    Memory Address 0xB0000000-0xC01FFFFF

    Memory Address 0xC0000000-0xC01FFFFF

    I/O Port 0x00001000-0x00001FFF

    Memory Address 0xC2600000-0xC267FFFF

    IRQ Channel IRQ 4294967260

    IRQ Channel IRQ 4294967259

    IRQ Channel IRQ 4294967258

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0350100.INF_AMD64_1AA1A028F1457277\B349878\ATIKMPAG.SYS 26.20.13030.3002, 583.60 KB 597,608 bytes, 1/14/2020 6:02 PM



    there. that should be enough details. Please help me. i need to do this

    :)
     
    Karsten Roel Fernandez, Oct 14, 2020
    #1
  2. ben201 Win User

    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Oct 14, 2020
    #2
  3. abn505 Win User
    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Oct 14, 2020
    #3
  4. Photo's app Crashing just by drawing on a picture

    Why do my photos show up in the microsoft app but not in my pictures folder?

    Hi Cindy,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if there is change in photo app settings.



    To assist you better, please provided us the information below:

    • When you say that "microsoft app", are you referring to photos app?
    • Have you made any changes to the computer prior to the issue?


    I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



    Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

    1. Click on Search bar.

    2. Then type "Photos" without the quotes in the search bar and click on it.

    3. Click on Settings on the bottom left corner of the Photos app.

    4. Then check if under Sources, pictures directory is present or not.



    Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

    Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Oct 14, 2020
    #4
Thema:

Photo's app Crashing just by drawing on a picture

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