Windows 10: Photos App Freeze during IPhone Photo Import

Every time I attempt to import photos from IPhone X with Windows Photos App, it begins the "Looking for new photos and videos" screen, reaches the total number of photos and videos, then freezes. I have current version of windows, current version of IPhone software, the app is up to date, I have tried on multiple computers, and I have restarted the phone. What can be done to solve this problem? I have dealt with various issues with the Photos app over the years, but have been unable to overcome it this time.

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Import IPhone photos

Hi Greg

The Photo App on my Windows 10 seems to freeze as it's counting the photos to import from my iphone. It literally freezes at the same number of photos every time. Help!

 

iPhone photo import failure. "Something went wrong"

Hi,



Thank you for replying.



As you have mentioned that the Photos app freezes when you try to import pictures, we would suggest you to try the steps mentioned below and see if that helps:

1. Connect the iPhone to the computer.
   
2. Press Windows key + X, and select
   Device Manager.
   
3. Now, expand Portable Devices, right click on
   iPhone device and select Uninstall device.
   
4. Now, click on Action and select
   Scan for hardware changes. This will install the drivers.
   

Once the drivers are installed, try importing the photos.



If the issue persists, we would suggest you to refer the steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator