Windows 10: Photos App issue with opening files

Discus and support Photos App issue with opening files in Windows 10 Network and Sharing to solve the problem; I can't open files when I click on them, both photos and videos. The error code is 2147163901... Discussion in 'Windows 10 Network and Sharing' started by JohannaLamothe, Oct 1, 2020.

  1. Photos App issue with opening files

    I can't open files when I click on them, both photos and videos. The error code is 2147163901

    JohannaLamothe, Oct 1, 2020

  2. Photos are opening with Paint instead of Photos app


    It's likely that your default application for opening photos is Paint. To change your default program in Windows 10 from
    Paint to the Photo app, we suggest that you perform the following steps:

    • On the Start menu, select Settings.
    • Go to System, then go to Default apps.
    • Select Photos or any app that you like to be the default under
      Photo viewer.

    Update us if the steps above helped you in resolving your concern.
    Angela Pun, Oct 1, 2020
  3. Brink Win User
    Mail app will not open on 10041.

    Hello Adam,

    This is the suggested solution below if you haven't already tried it. Photos App issue with opening files :)

    In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

    • Open powershell as administrator
    • Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
    • Re-install Mail, People and Calendar from the Store (green tile)
    Brink, Oct 1, 2020
  4. Photos App issue with opening files

    File Explorer Crashes and unable to access Photo App


    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

    I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

    If the issue still persist, suggest you to troubleshoot the Photo App.

    Method 1:

    I suggest you to run the Windows Store Apps troubleshooter.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Windows Store Apps.
    • Select “Advance” and click on “Run as Administrator”.

    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    If the issue persists then follow the below method:

    Method 2: I would recommend you to uninstall the Photo app
    using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in
      the search bar.

    • Right click on the Windows PowerShell and select Run as administrator.

    • Enter the below command to uninstall the Photo app.
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    After performing the above steps, install the Photo app from the Windows store.

    Reference: Refer to the following Microsoft article on
    Photos app for Windows help.

    Note: The steps for Windows 8.1 applies to Windows 10.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
    Deepika Gowda, Oct 1, 2020

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