Windows 10: Photos app not recognizing people

I've been trying the new photos people face recognition app and it seems quite inconsistent/ One time it works OK and now it doesn't work at all. I've had it running for several days and its not collected a single face. I've tried turning it on and off, uninstalling and reinstalling. no luck Same across another PC***Original Title : Poeple App***

:)

 

Microsoft Photos app not recognizing faces in photos

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that the face recognition in Microsoft Photos app is not working properly after resetting the app. We will look into this for you. However, in order to get a better clarity on the issue, please reply with the following details:

• Which version of Photos app is installed on the computer?
  
• Which version of Windows is installed on the computer?
  

The Photos app recognizes the faces from the contacts saved in the People app. If the Photos app is unable to recognize the faces in the photos then, I suggest you to try resetting the People app and see if that helps in resolving the issue:

1. Press and hold Windows key + I, to open
   Settings.
   
2. Click on Apps.
   
3. Click on Apps & features.
   
4. Scroll down and look for
   People app, click on it and click on Advanced options.
   
5. Click on Reset to reset the application.
   

Note: Resetting the app will reset it to default settings. You will have to re-add the account to People app after resetting it.

If resetting the app didn’t fix the issue, I suggest you to manually add the contacts in People app whose face is not getting detected in the Photos app. You can refer the section
Add contacts from the article
People app help.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Missing apps: Store, People, Photos, Games & Camera on upgrading to 10

Thanks for replying spunk. That's the 'alphabetical' list I was referring to, none of these apps are in that 'All apps' list. Any more suggestions?

 

Microsoft Photos app not recognizing faces in photos

"The Photos app recognizes the faces from the contacts saved in the People app. If the Photos app is unable to recognize the faces in the photos then, I suggest you to try resetting the People app and see if that helps in resolving the issue:"

This is not the case. Photos identified SOME faces in my photos and I added these names to People app.

Photos should identify and group faces and ask user to confirm identity and add to People.

I have thousands of photos. Photo app found 8 people (involved in about 100 photos) and then no more. I added these people to People App but Photo app has stopped linking faces.

Others seem to have same problem with little response from MS.