Windows 10: Photos app randomly hangs when opening a picture

Since a week or so, when double-clicking any picture on my PC associated with the Photos app, the app sometimes starts blank and I can't do anything but close it. It then takes about 5 seconds before I can try and open the picture a 2nd time which then succeeds and the Photos app views it fine. This can happen with any picture.

A crash event log appears as well saying the Photos app has crashed (Dutch):

Source
Microsoft.Photos.exe

Overzicht
Stopped responding and was closed

Datum
‎29-‎8-‎2020 12:20

Status
Verzonden rapport

Beschrijving
A problem caused this program to stop interacting with Windows.
Pad naar toepassing met fout:C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.ex e

Probleem met handtekening
Naam van probleemgebeurtenis:MoAppHangXProc
Package Full Name:Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe
Application Nameraid:App
Application Version:2020.20070.10002.0
Application Timestamp:5f08a485
Hang Signature:a7ea
Hang Type:2097216
Waiting on Package Full Name:Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe
Waiting on Application Nameraid:runtimebroker07f4358a809ac99a64a67c1
Waiting on Application Version:10.0.18362.1
Versie van besturingssysteem:10.0.18363.2.0.0.256.48
Landinstelling-id:1043
Additional Hang Signature 1:a7eade115d531ea9bad0e67787c56f3d
Additional Hang Signature 2:4896
Additional Hang Signature 3:4896979a17d407f060a90fc313894768
Additional Hang Signature 4:a7ea
Additional Hang Signature 5:a7eade115d531ea9bad0e67787c56f3d
Additional Hang Signature 6:4896
Additional Hang Signature 7:4896979a17d407f060a90fc313894768

Extra informatie over het probleem
Bucket-id:fa6abc4160ff046ac6cb2b462f8f45f1 (1642454069552301553)



The problem is that this issue doesn't occur all the time. I have tried sfc /scannow and it didn't find any corruption. I use Windows 10 Pro x64 1909.

Anyone else experiencing this random issue?

:)

 

Windows 10: Photos App is not working while opening pictures.

Hi Lowana,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if photo app is corrupt or there is change in photo app settings.

To assist you better, please provided us the information below:

• Have you tried to checked the issue by opening pictures present in the external USB drive?
• Have you made any changes in the photo app prior to the issue?

I recommend you to follow the steps below to run Windows Store apps troubleshooter and also check if you are able to access photos app through search bar.



Step 1: I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: I recommend you to check if you are able to access Photos app through search bar.

1. Click on Search bar.

2. Type "Photos" without the quotes in the search bar and click on it.

3. Then check if you are able to open the app.

Please get back to us with an update on issue with opening pictures through photos app, we will be happy to help.



Thank you.

 

The Windows Photo App will not open a picture

I have just updated to ver 2004 and now the Windows Photo App will not open a picture. I can reset and repair it and it will open a picture. If I try to open another one, the app hangs.

Need to know how to resolve.

 

Can not open jpeg photos with windows 10 (after deleted the pre-installed "Photos" app)

Hi,

Thank you for posting your query on Microsoft Community.

I would like to inform you that if you delete photos app, the pictures that you like to access will open in Windows Photo viewer or the applications which supports the respective format. To open certain images with the apps that you prefer, you will have
to customize it.

I suggest you to try the steps provided below.

• • Right click on the pic that you would like to view.
  • Click on Open With.
  • Click on Choose another app.
  • Choose the app accordingly.
  • Place a check mark on Always use this app to open.jpeg.

I would also like to inform you that even .jpeg pictures can be open with paint application. To check whether the picture is .jpeg format. I suggest you to right click on the picture and click on properties.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.