Windows 10: Photos app unable to recognize device to import photos

The Photos app on my laptop is unable to recognize connected devices to import photos. I have tried with multiple different devices - an iPhone and a Sony camera - but the app is unable to import photos from any of them. It is not a problem with the laptop because other applications, namely iTunes and PlayMemories Sony's software, are able to recognize and import photos from the respective device. I asked Lenovo Support for help my laptop is a Lenovo, thinking it was a problem with the USB port, but was informed it was a software issue with the Photos app and was advised to contact Microso

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Unable to get Win10 to recognize EPSON 4870 Photo Scanner

I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.



2. Then select Let me pick from a list of device drivers....



3. Select Imaging Devices from the next list.



4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.



5. Hopefully, the scanner should now work?

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

importing photos

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)?
  
• Which app/program are you using to import the photos?
  
• Did you try different USB cable to connect the iPhone?
  
• Does it happens on all the USB port on the PC?
  
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using
Photos app to import the pictures and check.



Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced
   option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from Microsoft Store and check.
   

Regards,

Aditya Roy

Microsoft Community – Moderator