Windows 10: Physical Microsoft Store Purchase Receipt

Discus and support Physical Microsoft Store Purchase Receipt in Microsoft Windows 10 Store to solve the problem; I purchased a laptop from the Microsoft Store in Tysons Corner, VA Store #10 in late 2018. I also purchased the PerformanceGuard Protection Plan. I... Discussion in 'Microsoft Windows 10 Store' started by RL808, May 4, 2020.

  1. RL808
    RL808 Win User

    Physical Microsoft Store Purchase Receipt


    I purchased a laptop from the Microsoft Store in Tysons Corner, VA Store #10 in late 2018. I also purchased the PerformanceGuard Protection Plan. I need to file a claim now, however, when PerformanceGuard looks up the serial number of the laptop, they can not find it.


    They are requesting a receipt, however, the only thing emailed to me from the store is an email saying "Thank you for Choosing Us" with a link to provide feeback. I did not receive the receipt that I had requested in store to be emailed to me.


    I tried calling the Microsoft Store support number, however, I am being told that they only support Microsoft Store Online issues and not physical Microsoft Stores.


    Who can I contact to get the receipt for my purchase so I can file a claim? The physical store is closed due to COVID so I can not call them.


    Thanks.

    :)
     
    RL808, May 4, 2020
    #1
  2. LORRAINE DE RAAY
    Lorraine de Raay Win User

    Receipt for a microsoft purchase

    How do I get a receipt for a Micsosoft purchase please?
     
    Lorraine de Raay, May 4, 2020
    #2
  3. BIGGUS---01
    biggus---01 Win User
    Nokia Music purchase receipts

    I have a monthly subscription to Nokia Music+ but my purchase receipts are going to an email address that is no longer associated with my Nokia account. This old address appears nowhere in my account details and the new email address is firmly checked as
    the address to send payment receipts to, but still I get the receipts coming through to this old work address which will soon be killed off. Any suggestions?
     
    biggus---01, May 4, 2020
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    Physical Microsoft Store Purchase Receipt

    Didn’t receive purchase receipt of Minecraft Java edition

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you didn’t receive purchase receipt of Minecraft Java edition in your email.



    As you have mentioned that, you have already paid for the game, if you have purchased the game from Mojang, I would suggest you to contact the Minecraft team by

    submitting a request    .



    However, if you have purchased the game from Microsoft Store, I suggest you to get in touch with our

    Microsoft Store Support team    .



    Let us know if you need any further assistance, we will be glad to help you.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 4, 2020
    #4
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Physical Microsoft Store Purchase Receipt

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