Windows 10: Pi hole breaks Microsoft Family Screen Time Limit time extension requests

Discus and support Pi hole breaks Microsoft Family Screen Time Limit time extension requests in User Accounts and Family Safety to solve the problem; I recently installed a raspberry pi with pi hole in my network which is great for removing ads. Unfortunately, it also breaks the Microsoft family... Discussion in 'User Accounts and Family Safety' started by bhieda, Oct 24, 2019.

  1. bhieda Win User

    Pi hole breaks Microsoft Family Screen Time Limit time extension requests


    I recently installed a raspberry pi with pi hole in my network which is great for removing ads. Unfortunately, it also breaks the Microsoft family functionality. I think there are multiple things broken, but the first thing I'd like to fix is to allow my kids to request more screen time. Prior to installing the pi hole, a dialog window would pop up when the kid's windows account run out of screen time . In that dialog that they could click to request more time. This would trigger an email request to me which allows me to grant more screen time or not. Now, after the pi hole install in my network, clicking the request more time button in the dialog displays an error and suggests that the system may not be connected to the internet. I am certain the internet connection is functional.


    I am fairly certain that the pi hole is blocking the communication from the pc to the ms server managing the family features. I'd like to create a whitelist in pi hole that allows the necessary communication to take place. Can anyone let me know what URLs need to be added to the whitelist to have Microsoft family screen time limits to work on windows 10?

    :)
     
    bhieda, Oct 24, 2019
    #1

  2. time limits in family not working

    Hi Barbara,

    We would like to know more details about your concern about the Family Safety time limit that is not working so we can better assist you. Kindly answer the following:

    • Does it happen only with particular child account?
    • What troubleshooting steps have you done so far?

    In the meantime, we would suggest that you refer to this
    support link
    on how to set up screen time limits for your child.

    We look forward to your response.
     
    Marilou Ser, Oct 24, 2019
    #2
  3. Microsoft Family additional Screen Time requests not being sent

    Support Engineers:

    Please read my issue and the steps I have already taken very carefully -

    My Issue:

    • I have screen time management setup for my children.
    • When they surpass their allocated time, they are presented with the option to request additional time (as expected).
    • PREVIOUSLY, I would receive an email asking for my approval to grant them additional time. I would approve and they would be able to use their accounts (as expected).
    • CURRENTLY, I no longer receive the email once they click on the request for more time. They are unable to log into their accounts which is impacting their ability to complete homework assignments.

    Steps I have already tried that did not work:

    • Rebooted
    • Tried to submit the request from multiple PCs
    • Deleted all files under the C:\ProgramData\Microsoft\Windows\Parental Controls folder
    • Tried running the Family Safety Time Limits tool (doesn't work on Windows 10)
    • Applied all known Windows Updates

    PLEASE HELP!

    Thank you for your time
     
    John Timotheou, Oct 24, 2019
    #3
  4. Pi hole breaks Microsoft Family Screen Time Limit time extension requests

    Microsoft Family Screen time is BROKEN

    Hello,



    Thank you for writing to Microsoft Community Forums.



    1. Were you able to perform this task previously?

    2. Are you aware of any changes made on your PC, prior to this issue?





    As I understand your concern related to Microsoft Family screen time limits, let us try few troubleshooting methods to fix this issue and check if that helps:

    Method 1: Fix screen time limits not working. Refer the following article on
    Fix screen time limits not working
    for steps to troubleshoot issue with screen limits.

    Method 2: If the issue persists, I suggest you to remove and re-add the child account back to the family account. Refer the article on
    Remove members from your family group
    for steps to remove the child account from the family account. You can refer the following article on

    Add members to your family group for steps to add the child account back to your family account.



    Hope it helps,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Oct 24, 2019
    #4
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Pi hole breaks Microsoft Family Screen Time Limit time extension requests

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